God Given Germo
Huntsville,United States of America
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable also successful at managing multiple priorities with a positive attitude
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alorica
St. Joseph, United States of America
07.2024 - Current
- Responsible for providing excellent customer service to clients
- Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
- Accurately enter ride details to ensure successful ride completion
- Confirming member eligibility
- Answering Member inquiries regarding transportation services
- Identifying and assessing Member's additional needs
- Answering customer inquiries, resolving customer issues, and providing helpful information
- Handle difficult customer situations with patience and professionalism
- Excellent communication and problem-solving skills in order to effectively assist customers
Produce Clerk
Kroger
Huntsville, United States of America
02.2024 - 07.2024
- Take product from cartons and fill up produce cases and counters with it
- Identify products visually and read displayed information and signs and remove poor quality or expired products from counters if found
- Greet and thank customers, as well as communicate and interact with other people in a professional and courteous manner
- Resolve issues with dissatisfied customers as well as handle other potentially difficult situations
- Clean and sanitize supply items, including utensils and equipment
- Perform cleaning of display cases and filling of supplies when required
- Report any unsafe working condition immediately to the supervisor or manager on duty
- Perform other duties/functions that may be assigned by supervisor or manager
Salesperson
Waffle House, Inc.
Conroe, United States of America
01.2024 - 02.2024
- To ensure total Customer satisfaction and provide friendly, courteous and efficient service
- Greeting customers, taking orders, writing up and totaling orders, calling orders to Grill operator and picking orders to Customers
- Bussing tables and washing dishes
- Perform side work such as refilling salt and pepper shakers, sugar, napkins and condiments
- Cleans all areas used including silverware holder
Customer Service Representative
Sagility
Iloilo City, Philippines
05.2022 - 08.2023
- Answer incoming customer inquiries regarding coverage, benefits, billing, claims and escalate major issues to supervisor
- Provide hands-on customer service, including customer transactions, prior authorizations, denial and appeals
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Bachelor of Science - Business Administration and Management Accounting
University of San Agustin
Iloilo City, Philippines04-2022
Skills
- Customer service
- Data entry
- Claim processing
- Member eligibility verification
- Transportation coordination
- CRM software
- Communication skills
- Active listening
- Time management
- Problem solving
- Call center experience
- Documentation
- Empathy and patience
- Adaptability and flexibility
- Building rapport
- Punctuality and reliability
- Positive and professional
- Project management
Timeline
Customer Service Representative
Alorica
07.2024 - Current
Produce Clerk
Kroger
02.2024 - 07.2024
Salesperson
Waffle House, Inc.
01.2024 - 02.2024
Customer Service Representative
Sagility
05.2022 - 08.2023
Bachelor of Science - Business Administration and Management Accounting
University of San Agustin
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