Summary
Overview
Work History
Education
Skills
Technology Proficiencies
Timeline
Generic

Godson Ikeme

Atlanta,GA

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

4
4
years of professional experience

Work History

Process Technician

Hanwha Qcells
02.2023 - Current
  • Responsible in gathering data from various manufacturing and inspection equipment throughout the manufacturing plant to assist Process Engineers in analyzing possible causes of production defects and continuous process improvement.
  • Gathers, records and enters data to generate production records.
  • Communicated with packing technicians on product changeovers and equipment maintenance needs.
  • Enhanced production efficiency by optimizing process parameters and equipment settings.

Customer Service Associate

Home Depot
03.2020 - 01.2023
  • Handle a high volume of customer interactions while maintaining a positive and empathetic attitude
  • Provide accurate and detailed information about products, services, and company policies to assist customers effectively
  • Identify and escalate complex issues or unresolved problems to the appropriate department or supervisor for resolution
  • Keep detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.

Education

Bachelor Of Applied Science In Information Technology -

Western Governors University
Salt Lake City, UT
05.2025

Skills

  • IT Documentation
  • Problem-Solving
  • Network Troubleshooting
  • Technical Support
  • Hardware troubleshooting
  • Server Management
  • User Management
  • Software Installation
  • CompTIA A Certification

Technology Proficiencies

Freshdesk, Jira Service Desk, Active Directory, Office 365, Outlook, Cisco AnyConnect, Duo, Slack, Zoom, Google Chrome, Microsoft Edge, Mozilla Firefox, LAN, Mesh Wi-Fi Network Systems, DHCP, VPN, DNS, Windows 10 Enterprise, macOS, Android, iOS, Chrome OS

Timeline

Process Technician

Hanwha Qcells
02.2023 - Current

Customer Service Associate

Home Depot
03.2020 - 01.2023

Bachelor Of Applied Science In Information Technology -

Western Governors University

Similar Profiles

CREATE PROFILE
Godson Ikeme