GODSON KOFI DAVIES
Springfield,IL
Summary
Healthcare Administrator and caregiver with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Proactive worker committed to helping provide top-notch patient care. Fantastic attention to detail and multitasking abilities.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
Hospital Administrator
Satellite Medical Center
Accra, Ghana
03.2020 - 11.2022
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
- Acted as a liaison between insurance providers, patients, and other internal members.
- Coordinated projects such as data planning, scheduling, budget tracking,and bill payment.
Health Educator
GD & Associates
Accra, Ghana
07.2016 - 08.2020
- Taught health education classes for community workers and members of public.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Assisted with development of improved seminars and training materials.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Developed programs for teaching students and public.
- Helped programs improve outreach efforts and results with fresh designs for educational materials and visual aids.
- Assisted local and state governments and community agencies with developing health education programs.
- Managed applications, demographics and participant information of health education programs.
Senior Health Care Assistant
GD & Associates
Accra, Ghana
03.2011 - 06.2016
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
Healthcare Customer Service Representative
M & D Medical & Fertility Center
Accra, Ghana
04.2006 - 03.2011
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Reviewed daily care slips for doctors.
Education
Master of Science - Public Health
01.2023 - 08.2024
Advanced Executive Mastery Certificate - Health Administration
07.2014 - 01.2015
BBA - Integrated Art & Industry
05.2001 - 05.2005
S.S.S.C.E - Visual Art
04.1997 - 08.2000
Skills
Multidisciplinary team collaboration
Affiliations
- Rotary International
Accomplishments
- Wrote an article on Customer Care in Hospitals that was published in Business & Financial Times in Ghana.
- Supervised team of 60 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Highly praised by caregiving managers for patience and problem-solving.
Timeline
University of Illinois At Springfield - Master of Science, Public Health
01.2023 - 08.2024
Hospital Administrator - Satellite Medical Center
03.2020 - 11.2022
Health Educator - GD & Associates
07.2016 - 08.2020
Graduate School of Governance And Leadership - Advanced Executive Mastery Certificate, Health Administration
07.2014 - 01.2015
Senior Health Care Assistant - GD & Associates
03.2011 - 06.2016
Healthcare Customer Service Representative - M & D Medical & Fertility Center
04.2006 - 03.2011
Kwame Nkrumah University of Science & Technology - BBA, Integrated Art & Industry
05.2001 - 05.2005
Mfantsipim School - S.S.S.C.E, Visual Art
04.1997 - 08.2000
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