Godstime Nnoroum
Douglasville,GA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Envisionware
04.2020 - 10.2022
- Configured hardware and granted system permissions to new employees.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Assisted with updating technical support best practices for use by team.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Used ticketing systems to manage and process support actions and requests.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Responded promptly to incoming sales leads and requests for technical support.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Associate of Science - Psychobiology
East Georgia State College
Swainsboro, GA12.2019
Bachelor of Science - Psychology
Georgia Southern University
Statesboro, GA07.2019
Skills
- Backup and Recovery
- Bug Fixes
- Experience editing HTML text
- Computer Operating Systems
- Experience creating new users in Active Directory
- Case Support
- Support End-Users
- Microsoft Windows and Office
- Tracking and Documentation
Timeline
IT Support Specialist
Envisionware
04.2020 - 10.2022
Associate of Science - Psychobiology
East Georgia State College
Bachelor of Science - Psychology
Georgia Southern University
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