Gohar Chakerian
Summary
Support Associate IV with expertise in data entry and quality control, ensuring accurate and efficient processing. Enhances customer service through effective communication and problem-solving, contributing to client satisfaction. Bilingual in Armenian and proficient in Microsoft Office Suite, excels in compliance and resolving complex issues.
Overview
42
42
years of professional experience
Work History
Support Associate IV
CGI Federal
12.2019 - Current
- Support federal government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy within the passport processing
- Interface with applicants at agency information and will-call counters. Review passport application, photograph, identification and supporting documents. Applies laws, regulations and procedures pertaining to the issuance of a U.S. passport. Accept all kind of payments. Prints, scans, Data entry, Quality Control, Image review, mail out, passport book printing.
- Assisted Government Customer Service Manager (CSM) with inquiries from Congress, Headquarters, White House, and other government agencies, ensuring timely and accurate responses.
- Received undeliverable passports, requested issued applications from QC, researched mailing problems, and assisted applicants with inquiries requiring senior-level expertise.
- Maintained applications for applicants with potentially fraudulent birth documents (PFBD). Conducted research and provided preliminary recommendations regarding PFBD.
- Assist in training lower-level Support Associates in the essential job functions, helping to constantly improve the training processes and procedures
Letter of Credit Coordinator, Document Administrator, Client Relationship Support, Research and Adjustments, Proof Operator
Bank of America
01.1984 - 01.2019
- Specialized on Commercial and Small business Letter of Credits. By following Credit approval report, prepared legal documents (Borrowing Resolution and Security Agreement). Supported internal and external clients on their Letter of credit inquiries.
- Advised and guided clients in completing financial documents, ensuring compliance and accuracy
- Conducted extensive research and due diligence on business clients to verify their financial and legal standings, KYC prior to completing legal documents
- Applied professional judgment to effectively address and meet diverse client needs
- Addressed and communicated resolutions for issues between bank and commercial clients, enhancing client satisfaction
- Followed procedures and guidelines to maintain the risk awareness in daily banking process
- Used multiple banking tools to reconcile out balance transactions. Conducted general ledger reconciliation/settlement tasks. Researched and located teller differences. Research and process unclaimed properties.
- Maintained control of bank collateral.
- Assisted clients with account inquiries at the customer service desk.
Education
Certificate - Medical Healthcare Interpreter (English-Armenian), Business and Data Processing
Glendale Community College
Glendale, CAHigh School -
John Marshall High School
Hollywood, CASkills
- Customer service
- Data entry
- Microsoft Office Suite
- 40 wpm typing
- Ten-key by touch
- Record maintenance
- Attention to detail
- Organizational skills
- Analytical skills
- Problem solving
- Verbal and written communication
- Bilingual proficiency
- Security clearance
References
Rommel Clarin, Passport Support Manager, CGI Federal, 818-925-2242
Timeline
Support Associate IV
CGI Federal
12.2019 - Current
Letter of Credit Coordinator, Document Administrator, Client Relationship Support, Research and Adjustments, Proof Operator
Bank of America
01.1984 - 01.2019
Certificate - Medical Healthcare Interpreter (English-Armenian), Business and Data Processing
Glendale Community College
High School -
John Marshall High School