GOKUL MANI
Thunder Bay
Summary
Detail-oriented and organized professional with strong communication, computer, and customer service skills. Committed to accuracy, efficiency, and providing excellent support in a fast-paced environment.
Detail-oriented professional with 1+ year of experience in industrial safety and administrative support, ensuring compliance, maintaining records, and coordinating workplace documentation. Experienced in data entry, report preparation, document management, and maintaining accurate records with strong attention to detail. Proficient in Microsoft Office applications and computerized systems, with excellent organizational and communication skills. Strong ability to work in fast-paced environments, handle confidential information, and collaborate effectively with diverse teams. Committed to accuracy, professionalism, and delivering high-quality service while supporting operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Technician
Zomato
India
05.2021 - 12.2023
• Provided customer support and resolved service-related inquiries through phone, email, and online platforms.
• Assisted customers with order issues, account concerns, and service requests while ensuring a high level of customer satisfaction.
• Maintained accurate records of customer interactions, complaints, and resolutions using computerized systems.
• Coordinated with internal teams to investigate issues and ensure timely resolution of customer concerns.
• Prepared reports and documentation related to customer service activities and operational processes.
• Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced environment.
- Diagnosed and troubleshot technical problems for users, enhancing overall service quality.
- Resolved customer inquiries and issues through various communication channels, ensuring timely responses.
Administrative-Assistant
Safety India Industry
Salem, Tamil Nadu, India
01.2019 - 01.2020
- Maintained employee records, reports, and documentation with a high level of accuracy.
- Performed data entry and updated information in computerized systems and spreadsheets.
- Prepared daily, weekly, and monthly reports for management review.
- Coordinated communication between departments and supported administrative operations.
- Managed filing systems and organized confidential records and documents.
- Assisted with scheduling, document preparation, and clerical duties.
- Utilized Microsoft Word, Excel, Outlook, and PowerPoint for reporting and documentation.
- Ensured accuracy and timely completion of administrative tasks in a fast-paced environment.
Education
Information & Communication Technology - IT Network Security
Confederation College
Thunder Bay09-2024
Skills
- Data Entry & Record Management
- Administrative Support
- Customer Service
- Communication Skills
- Attention to Detail
- Problem Solving
- Team Collaboration
- Time Management
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- SQL & Database Management
- Windows & Linux
- Networking Fundamentals (CCNA)
- C#, ASPNET Core, HTML, CSS
- Git & GitHub
- Microsoft Azure & Google Cloud
- Collaborator
- Communicator
- Innovator
- Critical Thinker
- Computer skills
- Data entry
- Office administration
- Time management
- File organization
- Computer proficiency
- Critical thinking
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Updated and maintained company database to reflect current and accurate client records for more than 50 accounts.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Certification
- Google Cloud Computing Foundations: Cloud Computing Fundamentals (Google Cloud) – Mar 2026
- Google Cloud Computing Foundations: Infrastructure in Google Cloud (Google Cloud) – Apr 2026
- Google Cloud Computing Foundations: Networking & Security in Google Cloud (Google Cloud) – Apr 2026
- Google Cloud Computing Foundations: Data, Machine Learning & AI in Google Cloud (Google Cloud) – Apr 2026
Timeline
Customer Service Technician
Zomato
05.2021 - 12.2023
Administrative-Assistant
Safety India Industry
01.2019 - 01.2020
Information & Communication Technology - IT Network Security
Confederation College