Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Golan A. Klotzman

Delray Beach,Florida

Summary

Expertise in supervising day care services. Skilled in organizing schedules for workers and children. Has the ability to communicate effectively with others, including teachers and parents.

Overview

15
15
years of professional experience

Work History

Front Desk/Concierge

Atlantic Hideaway
07.2024 - Current


  • Initial Contact: Greet visitors, guests, or clients warmly and professionally upon their arrival.
  • Check-in/Check-out: In a hotel setting, handle guest check-ins and check-outs, verify reservations, and provide room keys. Answer any questions about services, facilities, or directions around the building.
  • Phone Etiquette: Answer phone calls promptly and courteously, transferring calls to the appropriate departments or individuals. Record messages for staff or guests who are unavailable, ensuring they receive them in a timely manner.
  • Bookings: In a hotel, manage room reservations, cancellations, and changes via phone, email, or online booking systems. In an office setting, manage appointments or scheduling for visitors, staff, or executives.
  • Confirmations: Confirm reservations or bookings, ensuring that all details are accurate. Handle documents such as guest registration forms, visitor logs, and mail.
  • Clerical Duties: Perform basic administrative tasks such as filing, faxing, or emailing documents. Process payments, invoices, and billing information for services provided (e.g., room charges or appointment fees).

Learning Coach

Private Practice
06.2023 - 04.2024


  • Support Daily Learning: Help students navigate their curriculum by ensuring they understand assignments, instructions, and lessons. Assist in gathering additional learning materials or resources (books, videos, worksheets) that complement the curriculum and enhance understanding. Be available to answer the student’s questions and clarify confusing concepts or instructions.
  • Create Learning Objectives: Work with the student to set short-term and long-term academic goals based on their curriculum or personal learning needs.
  • Track Progress: Monitor the student’s progress toward these goals, adjusting strategies as necessary to ensure success. Help assess academic performance and identify areas for improvement, offering feedback and suggestions for growth.
  • Time Management Skills: Teach the student time management techniques, such as prioritizing tasks, breaking large projects into smaller steps, and setting timers to stay focused.

Nanny/Caregiver

Private Residence
02.2018 - 01.2021

A nanny’s duties extend beyond those of a babysitter, as nannies often provide long-term, consistent care for children and are more involved in their day-to-day lives.


  • Supervision: Provide constant care and supervision to ensure the children's safety and well-being.
  • Basic Needs: Handle feeding, bathing, dressing, and other physical care requirements.
  • Transportation: Drive children to and from school, appointments, playdates, and extracurricular activities.
  • Homework Help: Assist with schoolwork, ensuring the children understand their lessons and complete assignments on time.
  • Learning Activities: Engage children in educational activities like reading, puzzles, or math games.
  • Developmental Goals: Focus on the child’s cognitive, emotional, and physical development, using activities that help them grow and learn.
  • Structure and Scheduling: Manage daily schedules, including meal times, nap times, playtime, and bedtime routines.
  • Setting Boundaries: Reinforce the family’s rules and expectations, helping children understand and follow them.

Nanny/Caregiver

Private Household
01.2017 - 08.2017


  • Supervision: Provide constant care and supervision to ensure the children's safety and well-being.
  • Basic Needs: Handle feeding, bathing, dressing, and other physical care requirements.
  • Transportation: Drive children to and from school, appointments, playdates, and extracurricular activities.
  • Homework Help: Assist with schoolwork, ensuring the children understand their lessons and complete assignments on time.


Cashier at the Burrow/FAU

Florida Atlantic University
08.2016 - 12.2016


  • Issuing Receipts: Provide customers with accurate receipts after completing a transaction.
  • Handling Returns/Exchanges: Process refunds, returns, and exchanges, ensuring company policies are followed. Open and close the cash register, ensuring that the cash drawer balances at the end of the shift.
  • Greeting Customers: Offer a friendly and welcoming attitude as customers arrive at the counter.
  • Answering Questions: Respond to customer inquiries about products, prices, and promotions. Address any customer complaints or issues, providing solutions or escalating to a manager when necessary.

Cashier at Quarry Bagel & Cafe

Quarry Bagel Cafe
06.2015 - 05.2016


  • Processing Payments: Handle cash, credit card, debit card, and other forms of payment for goods or services.
  • Handling Returns/Exchanges: Process refunds, returns, and exchanges, ensuring company policies are followed.
  • Counting Cash Drawer: Open and close the cash register, ensuring that the cash drawer balances at the end of the shift.
  • Greeting Customers: Offer a friendly and welcoming attitude as customers arrive at the counter.

Caregiver

Private Residence
03.2010 - 04.2015

Constant Supervision: Keep a close eye on the children to ensure they are safe at all times.

First Aid Knowledge: Be familiar with basic first aid and emergency procedures in case of minor injuries or emergencies.

Monitor Mealtime: Make sure the child eats safely, especially with younger children, to prevent choking or messes.

Encourage Creativity: Encourage creative play, such as drawing, arts and crafts, or imaginative games.

Encourage Good Behavior: Reinforce good manners, sharing, and respect for others during interactions with the child.


Babysitting requires attentiveness, patience, and the ability to handle different situations calmly and responsibly. Communication with the parents is key to understanding expectations and providing the best care.


Education

Associate of Arts - Graphic Design

Palm Beach State College
Lake Worth, FL
12.2025

Skills

  • MS Word
  • Excel
  • Outlook
  • Window
  • Window XP
  • MAC OSX
  • Keynote
  • Creative Cloud
  • Little Hotelier
  • Authorizenet
  • Dialpad
  • PandaDoc

Personal Information

Title: FRONT DESK/CONCIERGE

Timeline

Front Desk/Concierge

Atlantic Hideaway
07.2024 - Current

Learning Coach

Private Practice
06.2023 - 04.2024

Nanny/Caregiver

Private Residence
02.2018 - 01.2021

Nanny/Caregiver

Private Household
01.2017 - 08.2017

Cashier at the Burrow/FAU

Florida Atlantic University
08.2016 - 12.2016

Cashier at Quarry Bagel & Cafe

Quarry Bagel Cafe
06.2015 - 05.2016

Caregiver

Private Residence
03.2010 - 04.2015

Associate of Arts - Graphic Design

Palm Beach State College
Golan A. Klotzman