Syajia Mcglotten
Darby,PA
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender/Food Server
Carlettes Hideaway Hideaway
Lansdowne, PA
11.2023 - Current
- Developed effective communication skills to cultivate positive working relationships with colleagues.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Upsold customers from shelf to premium brands to help boost sales.
- Informed customers of daily specials and signature menu items.
Owner/ Operations Manger
Drinks On Her
Philadelphia, PA
07.2020 - Current
- Developed relationships with vendors, distributors, and local businesses.
- Adjusted prices based on market conditions or customer feedback.
- Managed and directed a team of bartenders in delivering exceptional service at multiple events
- Inspected equipment daily for cleanliness, functionality, and safety standards.
- Performed cash handling duties including deposits into bank accounts.
Manger/Lead Stylist
Great Clips
Springfield, PA
02.2021 - 10.2024
- Trained newly hired stylists on proper techniques for cutting hair as well as product knowledge.
- Performed maintenance duties such as cleaning equipment after each use or restocking supplies as needed.
- Created monthly reports detailing sales performance, inventory levels, and customer feedback.
- Took charge of monitoring customer satisfaction ratings to identify potential areas of improvement in the business model.
Bartender
Rams Tavern
Clifton Heights, PA
10.2022 - 05.2024
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Managed all aspects of opening and closing operations, including replenishing inventory.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with POS system.
Education
Mixology
Starmixers School of Bartending
Philadelphia, PA01-2019
Skills
- Menu Memorization
- Food Preparation
- Basic accounting
- Food Running
- Health codes compliance
- Suggestive Selling
- Outstanding customer service
Certification
- RAMP Certified
- Licensed Cosmetologist
References
References available upon request.
Timeline
Bartender/Food Server
Carlettes Hideaway Hideaway
11.2023 - Current
Bartender
Rams Tavern
10.2022 - 05.2024
Manger/Lead Stylist
Great Clips
02.2021 - 10.2024
Owner/ Operations Manger
Drinks On Her
07.2020 - Current
Mixology
Starmixers School of Bartending
- RAMP Certified
- Licensed Cosmetologist
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