Goldie Jackson
Kissimmee,FL
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Experienced customer service representative with over 30 years of experience in customer service . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Circle K
Winter Haven, FL
07.2016 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Representative
Hillsborough County
Tampa, FL
01.2020 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Claims Specialist
Workers' Compensation
Winter Garden, FL
05.2018 - 01.2022
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
Customer Service Representative
One Direct
Tampa, FL
09.2008 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Specialist In Psychology - Psychology
Hillsborough Community College
Tampa, FL01.2016
Skills
- Sales Tracking
- Hiring and Training
- Retail Operations
- Store Opening and Closing
- Shift Scheduling
- Inventory Control
- Management Training
- Transaction Processing
- Customer Service
- Money Handling
- Customer Relations
- Team Relationships
- Desktops, Laptops and Mobile Devices
- Customer Inquiry Response
- Leadership
Accomplishments
- Supervised team of 11 staff members
- Perfect Call Monitor Reward
- Perfect Attendance Award
Timeline
Customer Service Representative
Hillsborough County
01.2020 - 08.2022
Claims Specialist
Workers' Compensation
05.2018 - 01.2022
Assistant Store Manager
Circle K
07.2016 - Current
Customer Service Representative
One Direct
09.2008 - 06.2016
Specialist In Psychology - Psychology
Hillsborough Community College
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