Golnar Setoudeh
Thousand Oaks,CA
Summary
Proven leader and skilled communicator, I significantly enhanced client relations and revenue growth at Decoris Aesthetics. Expert in customer service and sales management, I fostered a culture of teamwork and collaboration, achieving notable client retention and referrals. My strategic approach at Woodland Hills Daycare and a restaurant in Gothenberg, Sweden, further underscores my ability to drive results and exceed expectations.
Overview
12
12
years of professional experience
Work History
Owner
Decoris Aesthetics Med Spa
02.2019 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Daycare Assistant
Woodland Hills Daycare
03.2016 - 12.2018
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Improved children's language development with daily reading and storytelling sessions.
- Provided nutritious meals and snacks to promote healthy eating habits among children.
Food Waiter
Restaurant in Gothenberg Sweden
05.2012 - 08.2015
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
Education
Bachelor of Arts - Political Science
Sadra University
Shiraz, Iran06.2002
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Sales Leadership
- Sales management
- Labor Relations
- Customer Service
- Teamwork and Collaboration
- Scheduling
- Inventory Control
- Customer Retention
- Revenue Growth
Languages
Persian
Native or Bilingual
Timeline
Owner
Decoris Aesthetics Med Spa
02.2019 - 07.2024
Daycare Assistant
Woodland Hills Daycare
03.2016 - 12.2018
Food Waiter
Restaurant in Gothenberg Sweden
05.2012 - 08.2015
Bachelor of Arts - Political Science
Sadra University
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