Golnar Setoudeh
Thousand Oaks,CA
Summary
Proven leader and skilled communicator, I significantly enhanced client relations and revenue growth at Decoris Aesthetics. Expert in customer service and sales management, I fostered a culture of teamwork and collaboration, achieving notable client retention and referrals. My strategic approach at Woodland Hills Daycare and a restaurant in Gothenberg, Sweden, further underscores my ability to drive results and exceed expectations.
Overview
12
12
years of professional experience
Work History
Owner
Decoris Aesthetics Med Spa
Westlake Village, CA
02.2019 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Daycare Assistant
Woodland Hills Daycare
Woodland Hills
03.2016 - 12.2018
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Improved children's language development with daily reading and storytelling sessions.
- Provided nutritious meals and snacks to promote healthy eating habits among children.
Food Waiter
Restaurant in Gothenberg Sweden
Gothenberg, Sweden
05.2012 - 08.2015
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
Education
Bachelor of Arts - Political Science
Sadra University
Shiraz, Iran06.2002
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Sales Leadership
- Sales management
- Labor Relations
- Customer Service
- Teamwork and Collaboration
- Scheduling
- Inventory Control
- Customer Retention
- Revenue Growth
Languages
Persian
Native or Bilingual
Timeline
Owner
Decoris Aesthetics Med Spa
02.2019 - 07.2024
Daycare Assistant
Woodland Hills Daycare
03.2016 - 12.2018
Food Waiter
Restaurant in Gothenberg Sweden
05.2012 - 08.2015
Bachelor of Arts - Political Science
Sadra University