Artkeem Langston
Baltimore,MD
Summary
Dynamic and results-oriented professional with a proven track record at Salvos Stores, enhancing customer satisfaction and streamlining operations. Skilled in cash handling and customer service, I excel in fast-paced environments, demonstrating exceptional teamwork and problem-solving abilities. Achieved a significant increase in repeat business through relationship building and efficient time management.
Overview
9
9
years of professional experience
Work History
Sales Associate, Driver, Stock
Salvos Stores
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Traffic Control Flagger
Gray & Sons
06.2021 - 07.2024
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Used flagging tools such as stop and slow paddle and red flag.
- Patiently directed motorists towards detours and alternate routes.
- Established a positive rapport with the public by answering questions about construction activities courteously and professionally whenever approached near the worksite.
- Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Familiar with use of hand signaling procedures.
- Managed stress effectively while working in high-pressure environments with heavy traffic volumes and challenging weather conditions.
- Handled unexpected events or emergencies calmly and efficiently, minimizing disruptions to traffic flow and work progress.
- Utilized a variety of signaling equipment, including flags, signs, and radios, to effectively communicate with motorists and crew members.
- Professionally communicated with motorists stuck in stopped traffic.
- Organized and maintained site equipment during slow hours.
- Enhanced safety for both drivers and workers by closely monitoring work zones and adjusting flagging signals accordingly.
- Ensured timely project completion by consistently arriving on-site punctually and prepared to begin work immediately.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
- Promoted teamwork among fellow flaggers by offering assistance when needed and sharing best practices for improved performance overall.
Food Runner
DoorDash
04.2023 - 03.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
Package Handler
Amazon
12.2020 - 06.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Cookie Maker
Berger Cookies
06.2016 - 07.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate Of Arts -
Ccbc
Catonsville, MDSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Cash register operation
Timeline
Sales Associate, Driver, Stock
Salvos Stores
06.2024 - Current
Food Runner
DoorDash
04.2023 - 03.2024
Traffic Control Flagger
Gray & Sons
06.2021 - 07.2024
Package Handler
Amazon
12.2020 - 06.2021
Cookie Maker
Berger Cookies
06.2016 - 07.2018
Associate Of Arts -
Ccbc