Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gonzalo Diaz

Gonzalo Diaz

Ft. Pierce

Summary

Forward-thinking Assistant Director generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Cashier

Amoco
Ft. Pierce
08.2024 - Current
  • Followed company security procedures for handling large sums of money.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Conducted price checks for special orders or discounts as requested by customers.

Assistant Director

INC SA
Buenos Aires
08.2014 - 03.2024
  • Ensured compliance with safety regulations among all personnel.
  • Established standards of excellence for customer service delivery throughout the organization.
  • Maintained close relationships with key stakeholders while managing expectations.
  • Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
  • Created training materials for new employees on company policies and procedures.
  • Negotiated contracts with vendors for services rendered or products purchased.
  • Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
  • Developed and managed a team of 10 employees to ensure efficient operations of the organization.
  • Collaborated with marketing teams on campaigns aimed at increasing brand awareness.
  • Conducted training sessions on new processes or products for internal staff members.
  • Monitored staff performance, provided feedback and conducted annual reviews.

Cashier Assistant

Farmcity SA
Buenos Aires
04.2011 - 04.2014
  • Adhered to safety regulations when handling sharp objects such as knives or scissors.
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Processed returns and exchanges according to company policies and procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Balanced daily financial transactions using appropriate methods according to established procedures.
  • Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.

Crew Member

Mc Donalds Argentina
Buenos Aires
07.2009 - 04.2011
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Checked expiration dates on all products before serving them to customers.
  • Adhered to health department regulations regarding food handling procedures.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained an organized work area to ensure efficient operations.

Education

Graduate in Systems - Software Systems

UNLAM
Buenos Aires
12-2015

Skills

  • Employee training
  • Team building
  • Regulatory compliance
  • Vendor negotiation
  • Customer service
  • Performance management
  • Workflow management
  • Conflict resolution

Languages

English
Professional
Spanish
Native/ Bilingual
Portuguese
Elementary

Timeline

Cashier

Amoco
08.2024 - Current

Assistant Director

INC SA
08.2014 - 03.2024

Cashier Assistant

Farmcity SA
04.2011 - 04.2014

Crew Member

Mc Donalds Argentina
07.2009 - 04.2011

Graduate in Systems - Software Systems

UNLAM

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