Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gonzalo Lopez

Summary

Proven leader in retail and healthcare settings, notably with Aramark Healthcare+, where I enhanced customer satisfaction and maintained rigorous food safety compliance. Skilled in employee scheduling and exceptional customer service, I effectively managed multiple locations, ensuring operational excellence and contributing to significant improvements in client support at Cook Children's Medical Center.

Overview

8
8
years of professional experience

Work History

Retail Supervisor

Aramark Healthcare+
02.2016 - Current
  • Managed retail locations within the hospital- Starbucks, Which Wich, Magnolia Boutique, C-store, and Micro Market.
  • Ensured compliance with all local, state, and federal food safety regulations through ongoing staff training and adherence to guidelines.
  • Improved customer satisfaction by effectively addressing and resolving customer complaints in a timely manner.
  • Assisted in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making recommendations for employment decisions.
  • Implemented visual merchandising techniques to attract customers and increase overall store appeal.
  • Maintained strict inventory control measures, ensuring optimal stock levels and minimizing waste.
  • Oversaw regular maintenance of equipment, ensuring proper functionality while minimizing downtime due to malfunctions or repairs.
  • Planned and executed promotions and special events in close collaboration with management.

Program Specialist

Cook Children's Medical Center- Child Study Center
09.2020 - 10.2021
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Assisted clients in identifying and setting goals to promote positive behavior development.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Worked as part of collaborative team to address changing needs of children and families.

Education

Bachelor of Science - Human Development And Family Science

University of North Texas
Denton, TX
08.2020

Skills

  • Food Safety Compliance
  • Store maintenance
  • Employee Scheduling
  • Customer Service

Languages

Spanish

Timeline

Program Specialist

Cook Children's Medical Center- Child Study Center
09.2020 - 10.2021

Retail Supervisor

Aramark Healthcare+
02.2016 - Current

Bachelor of Science - Human Development And Family Science

University of North Texas

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Gonzalo Lopez