Gonzalo Moroni Martinez Flores
Orem,UT
Summary
Design Professional experienced in digital media and media campaign management, with a strong focus on customer relationship development. Founded and led Invictus Forever LLC, specializing in branding and graphic design, utilizing Adobe Photoshop and Illustrator for apparel and advertisement creation. Bilingual in Spanish and English, demonstrated ability to collaborate effectively and deliver innovative solutions under pressure.
Overview
7
7
years of professional experience
Work History
Founder and Owner
Invictus Forever LLC
01.2022 - Current
- Created media campaigns including video shoots, photoshoots, and product shoots while managing team members to ensure cohesive branding.
- Developed business strategies to improve brand visibility and strengthen market presence.
- Designed clothing apparel concepts using Adobe Photoshop and Illustrator, contributing to brand identity.
- Oversaw shipping and distribution processes to ensure timely delivery of products.
- Proficient use of Shopify as the primary sales software.
Design and Digital Media
Self-employed
Orem, UT
05.2020 - Current
- Created logos and branding elements that clearly reflected client identity and vision, establishing a strong brand presence.
- Designed engaging graphics for client marketing materials and social media campaigns, enhancing visual appeal and audience engagement.
- Edit video content for promotional and educational materials.
- Utilize design software to produce high-quality visual content efficiently.
- Conducted market research to identify design trends and client demands, informing and guiding creative direction.
- Proficient use of Adobe Photoshop, Illustrator, Premiere Pro, CapCut.
Customer Success Strategist
SimpleCitizen
01.2025 - 01.2026
- Developed innovative strategies to enhance customer experience and optimize outcomes for immigration journeys.
- Guided customers through immigration application process, ensuring clarity and compliance.
- Reviewed customers' applications to enhance success rates and address potential issues.
- Provided top tier customer service via phone, live chat and email.
- Collaborated with other departments to ensure effective execution of strategies.
- Proficiently used JIRA, Intercom and Slack.
- Proficiently used Adobe tools such as Acrobat as well as Google Suite tools.
Customer Support Agent
Foundever
Orem, Utah
01.2024 - 01.2025
- Handled high volume of inbound live chats and emails, ensuring timely resolutions.
- Delivered customer support assistance for members, contributing to positive member experiences.
- Assisted Bilt Rewards members with rent and credit card inquiries, enhancing member satisfaction.
- Proficient use of Zendesk, Salesforce and Slack.
Door-to-door Solar Sales Consultant
Pure Energy
01.2023 - 01.2024
- Set and closed appointments for solar consultations, contributing to increased sales opportunities.
- Knocked 70-100 doors a day.
- Developed and organized a database of potential leads, enhancing follow-up efficiency.
- Maintained up-to-date knowledge of industry trends and product innovations to better address customer needs.
- Utilized CRM software to track customer interactions from initial contact through completion of sale.
Customer Support Specialist
Solle Naturals
01.2021 - 01.2023
- Assisted customers with product inquiries and managed orders, enhancing overall customer experience.
- Processed payments, coordinated shipping, and ensured product quality for customer satisfaction.
- Clarified product details for new customers and distributors to ensure understanding.
- Created and managed distributor accounts, facilitating efficient order processing.
- Maintained detailed records of customer interactions and feedback.
- Utilized CRM software to track customer orders and support requests.
Founder and Owner
Oasis Tonight LLC
01.2019 - 01.2021
- Coordinated social events in Utah Valley, engaging over 1000 attendees
- Created visual assets to strengthen event branding and boost attendee engagement
- Managed various personnel for the events (sound crew, visual/lights crew, security)
- Oversaw financial management, including budgeting and expense tracking processes.
- Secured partnerships to broaden business reach and enhance event visibility
Education
High School -
Provo High School
01-2021
Skills
- E-commerce design
- Graphic design
- Logo creation and branding
- Social media design
- Media campaign management
- Adobe software proficiency
- Client management
- Organizational skills
- Multitasking abilities
- Pressure resilience
- Team collaboration
- Problem-solving
- Bilingual proficiency
- Reliability and punctuality
- Entrepreneurship mindset
- Non-verbal communication
- Adobe Creative Suite
- Video editing
- Digital marketing
- Social media marketing
Languages
Spanish
Native/ Bilingual
Timeline
Customer Success Strategist
SimpleCitizen
01.2025 - 01.2026
Customer Support Agent
Foundever
01.2024 - 01.2025
Door-to-door Solar Sales Consultant
Pure Energy
01.2023 - 01.2024
Founder and Owner
Invictus Forever LLC
01.2022 - Current
Customer Support Specialist
Solle Naturals
01.2021 - 01.2023
Design and Digital Media
Self-employed
05.2020 - Current
Founder and Owner
Oasis Tonight LLC
01.2019 - 01.2021
High School -
Provo High School