Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gopal Chaudhary

McKinney,TX

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise in Valero Retail Store for more than three years. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Hardworking Inventory and quality control specialist at Amazon warehouse for almost 4 years. Highly skilled in order fulfillment, Stocking, warehouse processes, auditing and inventory management. Experienced in working in fast-paced shipping environments moving merchandise of diverse sizes and types. Highly productive Fulfillment Specialist at Target Store close to One year, Picking and Packing, Operating on feet for extended periods and managing large number of packages every shift. Diligent Processor with solid history of achievement in shipping and packing, prepping and labeling outbound Package with preciseness. Industrious and punctual individual carefully and accurately scans and sorts outgoing and incoming packages. Highly-motivated in providing consistent, quality service. Currently a Customer Service Representative at Amazon CXO site bringing top-notch skills in oral communication and problem-solving skills. Processes Customer Returns and Pick-up, Prioritizes organizational success, detailed documentation and accurate processing efficiency. Handles very high volume of inbound-outbound packages and trade-ins. Detail-oriented team player with consistently packaging, boxing, labeling and prepping pallet for Outbound pickup. Ability to handle multiple projects simultaneously with a high degree of accuracy. Keeps work areas neat with strong housekeeping skills following organization safety standards. Organized, dedicated and focused on going above and beyond requirements to contribute to team and organizational success.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Amazon
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
  • Provided exceptional customer service during all stages of the return process, addressing concerns and resolving issues promptly.

Fulfillment Specialist

Target
03.2023 - 09.2023
  • Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
  • Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
  • Provided exceptional customer service to internal and external customers.
  • Managed inventory control through regular stock checks, ensuring accurate counts and timely replenishment of goods.
  • Reduced shipping errors by thoroughly checking order details against inventory records prior to dispatch.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.

Inventory and Quality Control,

Amazon
07.2021 - 04.2023
  • Evaluated performance metrics periodically to ascertain QA team effectiveness while making data-driven decisions for improved productivity.
  • Conducted regular audits to ensure adherence to established processes, guidelines, and documentation requirements within the QA department.
  • Optimized resource allocation during peak periods by prioritizing critical projects based on business impact assessment.
  • Reduced production delays, ensuring timely delivery of high-quality products through effective communication with cross-functional teams.

Retail Sales Associate

Valero Gas Station
06.2018 - 04.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels,and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Education

Associate of Science - Information Technology

Collin County Community College District
Plano, TX
02.2025

Diploma in Pharmaceutical Chemistry - Pharamacoloy

School of Health Sciences
Nepal
06.2008

Skills

  • Customer Service
  • Retail Sales
  • Retail Sales Techniques
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Bilingual Nepali/Hindi
  • Point of Sale Knowledge
  • Point of Sale POS Software
  • Proficient computer skills
  • Microsoft Office 365
  • Package labeling
  • Packing techniques
  • Package preparation
  • Labeling Accuracy
  • Data Entry
  • PC Essentials and Hardware
  • Windows Operating System
  • MacOS
  • Linux Basics
  • Shipping procedures
  • Attention to Detail
  • Shipping and receiving
  • Order picking and processing
  • MS Office
  • Audit processes
  • Order Fulfillment
  • Systems and software expertise
  • Accurate Scanning

Languages

Nepali
Full Professional
Hindi
Full Professional
English
Full Professional

Timeline

Customer Service Representative

Amazon
09.2023 - Current

Fulfillment Specialist

Target
03.2023 - 09.2023

Inventory and Quality Control,

Amazon
07.2021 - 04.2023

Retail Sales Associate

Valero Gas Station
06.2018 - 04.2021

Associate of Science - Information Technology

Collin County Community College District

Diploma in Pharmaceutical Chemistry - Pharamacoloy

School of Health Sciences
Gopal Chaudhary