Summary
Overview
Work History
Education
Skills
Distinctions
Timeline
Generic

GORAN KORSE

Indio,USA

Summary

Proficient in all aspects of customer service, guest relations, and service employee teamwork. Excellent public relations, guest, and employee interaction skills. Exceptional customer service, dispute de-escalation, and dispute resolution skills. Excellent attendance and safety record.

Overview

34
34
years of professional experience

Work History

Manager

Rider Shack
07.2017 - 10.2024
  • Responsible for all aspects of retail store management including, but not limited to, store operations, merchandising, shipping and receiving, customer support, and staff supervision.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales Clerk

ZJ Boarding House
09.2016 - 09.2017
  • Responsible for all aspects of retail sales, stock, and merchandising.
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Supervisor

ABM Services
01.2014 - 07.2017
  • Decades-long employment with increasing responsibility at various locations operated by premiere facilities management company:
  • THE BLOC - Supervisor, 2014 - 2016;
  • 2RODEO - Assistant Manager, 2011 - 2014;
  • CENTURY PLAZA HOTEL, CASA DEL MAR, SHUTTERS, and HYATT - Assistant Manager, 2010 - 2011;
  • PARK HYATT - Assistant Manager, 2001 - 2010.

Co-Apartment Manager

Elly Nesis Company, Inc.
01.2009 - 10.2016
  • On-site liaison to off-site property management company.
  • Responsible for scheduling rental appointments, greeting new applicants, showing vacant apartments to prospective tenants, and processing apartment lease applications.
  • Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
  • Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Driver/Valet Attendant

Ritz-Carlton Marriott
01.1991 - 01.2003
  • Responsible for all aspects of transportation and valet services including driving, guest arrivals and departures from Los Angeles International Airport, shuttle service operations, and limousine fleet operations.
  • Provided additional assistance to the hotel, as needed, in security, the fitness center, special events, valet, doorman, and concierge functions.

Assistant Manager

AMPCO System Parking
01.2000 - 01.2001
  • Responsible for team coordination, supervision, and interaction with guest arrivals and departures.
  • Ensured friction-free and courteous hotel guest and employee-team operations.
  • Substitute Assistant Operations Manager, as needed, responsible for daily, weekly, and monthly revenue reporting and payroll.

Doorman

Standard Parking Service
01.1999 - 01.2000
  • Supervisory responsibilities including a variety of basic hotel functions such as guest check-in/checkout assistance, tourist guest information and related assistance.
  • Ensured friction-free and courteous hotel guest and employee-team operations.

Education

Graduate -

University High School
Los Angeles, CA

General Coursework

West Los Angeles Community College
Culver City, CA

Skills

  • Customer service
  • Training and mentoring
  • Multitasking and organization
  • Friendly and positive

Distinctions

Instrumental in the prestigious Malcolm Baldridge Quality Award awarded to the Ritz-Carlton Hotel chain for quality and excellence.

Timeline

Manager

Rider Shack
07.2017 - 10.2024

Sales Clerk

ZJ Boarding House
09.2016 - 09.2017

Supervisor

ABM Services
01.2014 - 07.2017

Co-Apartment Manager

Elly Nesis Company, Inc.
01.2009 - 10.2016

Assistant Manager

AMPCO System Parking
01.2000 - 01.2001

Doorman

Standard Parking Service
01.1999 - 01.2000

Driver/Valet Attendant

Ritz-Carlton Marriott
01.1991 - 01.2003

Graduate -

University High School

General Coursework

West Los Angeles Community College

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