Gordana Stojmirovic
Linden,NJ
Summary
Proven leader in the hospitality sector, adept at multitasking and customer service, with a track record of reducing costs and boosting customer loyalty at Da Marino Ristorante Italiano. Skilled in liquor, beer, and wine knowledge, and highly reliable, I excel in fostering repeat business and ensuring high standards of cleanliness and safety.
Overview
19
19
years of professional experience
Work History
Bartender Supervision
Da Marino Risorante Italiano
07.2017 - 08.2024
- Conducted regular inventory checks for proper stock levels, minimizing waste and reducing costs.
- Effectively handled customer complaints with empathy and professionalism-resulting in resolving situations satisfactorily and retaining customer loyalty.
- Managed staff training programs to ensure consistent service quality across the board, resulting in improved customer retention rates.
- Implemented cost-saving measures such as portion control guidelines without compromising food quality or presentation standards.
Bartenden Supervisor
Arno NYC
04.2014 - 08.2016
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
F&B Captain
CCL
03.2005 - 10.2013
- Conducted regular inventory checks for proper stock levels, minimizing waste and reducing costs.
- Effectively handled customer complaints with empathy and professionalism-resulting in resolving situations satisfactorily and retaining customer loyalty.
- Managed staff training programs to ensure consistent service quality across the board, resulting in improved customer retention rates.
- Implemented cost-saving measures such as portion control guidelines without compromising food quality or presentation standards.
Education
Some Collage - Traveling Specialist
Milan Rakic
Serbia06.2003
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Languages
Spanish, Serbian,English
Professional Working
Timeline
Bartender Supervision
Da Marino Risorante Italiano
07.2017 - 08.2024
Bartenden Supervisor
Arno NYC
04.2014 - 08.2016
F&B Captain
CCL
03.2005 - 10.2013
Some Collage - Traveling Specialist
Milan Rakic
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