Summary
Overview
Work History
Education
Skills
Timeline
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Gordon Crow

Denver,CO

Summary

Proven track record in enhancing operational efficiency and customer satisfaction, notably with Three Leaf Concepts and the United States Air Force. Expert in hospitality service and security systems implementation, demonstrating a strong work ethic and exceptional customer service skills. Achieved significant improvements in service delivery and base security through innovative strategies and teamwork.

Overview

15
15
years of professional experience

Work History

Lead Server/Assistant General Manager

Three Leaf Concepts
10.2016 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Have been able to fill any position in a high volume restaurant, including event management, bartending, serving, and managing- was assistant manager for 1.5 years, still filling in when needed.
  • Participated in management meetings, regularly finding new ways to increase sales, improve work flow, etc.
  • Consistently receives highest sales for the restaurant as an individual server
  • Cultivated warm relationships with regular customers, worked collaboratively with a team, and learned to work well in stressful environments.

Base Defense Operations Controller

United States Air Force
08.2009 - 08.2015
  • Enhanced base security by developing and implementing comprehensive defense plans.
  • Oversaw the installation of new security technology systems, enhancing overall base protection capabilities against evolving threats.
  • Assisted in the development of contingency plans for various emergency scenarios, ensuring preparedness at all times.
  • Conducted thorough investigations into security incidents, identifying root causes and implementing preventive measures.

Education

High School Diploma -

Hutto High School
Hutto, TX

No Degree - Business

Central New Mexico Community College
Albuquerque, NM

Skills

  • Strong Work Ethic
  • Exceptional Customer Service
  • Hospitality Service Expertise
  • Sales and Marketing Techniques
  • Computer Knowledge and Phone Etiquette
  • Problem-Solving

Timeline

Lead Server/Assistant General Manager

Three Leaf Concepts
10.2016 - Current

Base Defense Operations Controller

United States Air Force
08.2009 - 08.2015

High School Diploma -

Hutto High School

No Degree - Business

Central New Mexico Community College

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Gordon Crow