Gordon Diegelman
Matthews,NC
Overview
35
35
years of professional experience
Work History
Licensed Optician
Walmart
03.2020 - Current
- Provided exceptional customer service by assisting clients with eyewear selection and fitting.
- Mentored junior staff in optical practices, enhancing team performance and customer satisfaction.
- Implemented process improvements that streamlined workflow within the optical department.
- Trained new employees on operational procedures, promoting consistency in service delivery.
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
- Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Managed inventory of optical products, ensuring availability and organization for customer access.
- Collaborated with healthcare professionals to address specific patient requirements and prescriptions.
Licensed Optician
Visionworks
02.2001 - 03.2020
Licensed Optician
LensCrafters
04.1996 - 02.2001
Licensed Optician
Park Place Optical
06.1990 - 04.1996
Education
Associate of Applied Science - Manufacturing Engineering
Central Piedmont Community College
Charlotte, NC06-1998
Associate of Science - Opticianry
Durham Technical Community College
Durham, North Carolina, NC06-1990
Languages
Spanish
Limited Working
Timeline
Licensed Optician
Walmart
03.2020 - Current
Licensed Optician
Visionworks
02.2001 - 03.2020
Licensed Optician
LensCrafters
04.1996 - 02.2001
Licensed Optician
Park Place Optical
06.1990 - 04.1996
Associate of Applied Science - Manufacturing Engineering
Central Piedmont Community College
Associate of Science - Opticianry
Durham Technical Community College