Gordon Ford
Crowley,US
Summary
Field Service Technician with extensive experience improving operational efficiency and customer satisfaction through proactive troubleshooting and tailored training programs. Proven track record in quality assurance and safety compliance, effectively managing equipment maintenance and fostering long-term client relationships to deliver exceptional service in high-pressure situations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Field Service Technician Advisor
Anderson & Vreeland
Irving, United States
03.2006 - 11.2025
- Diagnosed technical issues and executed repairs to restore equipment functionality promptly.
- Installed and maintained equipment at customer locations.
- Conducted preventative maintenance and repairs on diverse equipment, including pumps, motors, valves, enhancing operational reliability.
- Utilized diagnostic tools to troubleshoot equipment problems.
- Trained customers on equipment operation and maintenance.
- Provided training to customers on equipment operation after installation at their sites.
- Delivered exemplary customer service during field visits, ensuring compliance with corporate standards.
- Documented service reports and maintained accurate records.
- Completed all necessary paperwork for service calls in a timely manner.
- Followed safety protocols during all service tasks.
- Drove and maintained company vehicle, keeping in peak condition.
- Disassembled defective machines for repair or replacement of parts.
- Replaced faulty parts or components following diagrams or blueprints.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
Chief Aviation Fuels Supervisor
United States Navy
Fort Worth, Texas
03.1996 - 11.2020
- Led emergency response drills, enhancing crew readiness and significantly reducing response times during actual incidents.
- Executed damage control procedures during emergencies, ensuring crew safety and minimizing equipment loss through effective training and preparedness.
- Conducted thorough assessments of potential hazards, implementing proactive measures that led to substantial improvements in operational readiness.
- Assessed and prioritized equipment vulnerabilities, implementing targeted upgrades that resulted in marked gains in operational efficiency.
- Oversaw maintenance and operational readiness of equipment, ensuring reliability during missions.
- Championed a culture of safety among crew members, promoting teamwork and effective communication in high-pressure situations.
- Implemented training programs to enhance skills and teamwork among staff.
- Developed training program for damage control teams, enhancing collaboration and safety protocols.
- Oversaw personnel during various training exercises and operational drills to enhance skill levels.
- Maintained meticulous records of inspections and repairs, ensuring compliance with safety standards and minimizing operational disruptions.
- Coordinated communication between team members and leadership during missions, facilitating effective information flow.
- Tracked progress on projects and provided timely feedback to staff members.
- Facilitated conflict resolution among team members to maintain morale.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Ensured compliance with safety protocols and regulations in daily operations.
- Trained new employees on company policies and procedures.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Education
Electrical And Mechanical - Engineering Common Core
Service School Command
07.1996 - 07.1996
Bachelor of Science - Electronics Engineering
Deary University
TexasSkills
- Quality Assurance
- Conflict Resolution
- Technical Writing
- Customer Relationship Management
- Risk Assessment
- Technical Support
- Analytical Thinking
- Training Development
- Troubleshooting
- Operational Efficiency
- Equipment maintenance
- Diagnostic troubleshooting
- Customer training
- Service documentation
- Preventative maintenance
- Safety compliance
- Customer relationship management
- Team collaboration
- Parts ordering
- Technical reporting
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Conflict resolution
- Equipment inspection
- Programming
- Training and mentoring
- Technical troubleshooting
- Service quality
- Quality assurance controls
- Timely reports completion
- Regulatory requirements
- Mechanical aptitude
- Electrical troubleshooting
- Work order prioritization
- Technical analysis
- Preventive Maintenance
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Certification
- First Aid/CPR
- Hazardous Materials
- Quality Assurance
References
- Gabriel Hawley- Phone: (214) 264-2271
- Robert Harris-Phone: (214) 397-6013
- Jimmy Moon-Phone: (214) 402-9332
- Shaun Bowles-Phone: (214) 763-0071
- Richard Strachan-Phone: (817) 239-0706
- Doug Wolford-Phone: (562) 659-3014
- Tay Bozeman-Phone: (945) 253-1029
Timeline
Field Service Technician Advisor
Anderson & Vreeland
03.2006 - 11.2025
Electrical And Mechanical - Engineering Common Core
Service School Command
07.1996 - 07.1996
Chief Aviation Fuels Supervisor
United States Navy
03.1996 - 11.2020
Bachelor of Science - Electronics Engineering
Deary University