GORDON MATTOX

Resolved guest inquiries and concerns efficiently, enhancing overall satisfaction and experience . Managed nightly hotel operations, ensuring accuracy in financial reporting and guest services.. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process..Logged wake up call requests and set up automatic rings in system

• Managed front desk operations, ensuring accurate guest check-in and check-out processes.
• Conducted nightly audits of financial transactions, maintaining precise records and documentation.
• Resolved guest inquiries and concerns efficiently, enhancing overall satisfaction and experience.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.