Open To Work
COMMOTRINA HUNTER
West Columbia,USA
Work Preference
Summary
Property and Facility Manager with a strong track record in managing multi-site portfolios. Skilled in enhancing occupancy and revenue through strategic leasing initiatives, while ensuring high standards in facility maintenance and tenant satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Night Auditor
Homewood/TRU by Hilton
06.2025 - Current
- Conducted daily audits and reconciled room and food/beverage ledger receipts, ensuring accuracy across corporate systems.
- Monitored night operations and documented staff evaluations to maintain compliance with property standards and brand requirements.
- Developed and managed daily shift schedules, delegated tasks, and trained new property team members to ensure operational efficiency.
Housekeeping Supervisor
Homewood/TRU by Hilton
04.2025 - 06.2025
- Facility Standards: Supervised on-site teams to ensure all rooms and community public spaces met strict cleanliness and quality metrics, increasing baseline guest satisfaction scores.
- Managed physical inventory levels, organized cleaning workflows, and conducted detailed unit walkthroughs and inspections to uphold cleanliness standards.
- Coordinated with Property Operations and Engineering to log, track, and resolve facility maintenance requests, minimizing unit downtime.
Guest Service Agent
Homewood/TRU by Hilton
03.2025 - 04.2025
- Front Desk & Check-In: Coordinated guest registration, retrieved data from computer system, coded electronic room keys, and distributed welcome packets to enhance guest experience.
- Financial Transactions: Processed checkout invoices using POS software, balanced currency exchanges, and ensured accuracy in accounting for all building service fees.
- Greeted guests warmly and efficiently during check-in and check-out processes.
- Resolved guest inquiries and concerns promptly to ensure satisfaction.
- Managed reservations using Hilton's property management system effectively.
Customer Service Specialist
VIMO INC (Getinsured)
09.2024 - 02.2025
- Account Management: Managed client inquiries, resolved digital policy management updates, and guided users through complex online account setups to enhance user experience.
- Data Integrity: Maintained accurate digital transaction logs and ensured compliance with regulations to support high-quality service delivery.
- Provided exceptional support to customers in health insurance inquiries.
- Assisted clients with online account management and policy selection.
- Resolved customer complaints through effective communication and problem-solving.
General Manager
Devon Self Storage
Columbia, SC
05.2024 - 11.2024
- Spearheaded rapid resolution of work orders, property repairs, and client disputes to foster a reliable service culture.
- Supervised facility safety, monitored property grounds, coordinated equipment repairs, executed secure property lock-up procedures to ensure asset protection.
- Processed rent payments, balanced daily registers, managed physical cash flows, executed timely bank deposits to maintain financial integrity.
Store Manager
Extra Space Storage / LifeStorage Management
Columbia, SC
06.2023 - 05.2024
- Portfolio Management: Managed day-to-day operations of multi-site commercial storage properties, ensuring optimal service delivery and tenant satisfaction.
- Lease Administration: Guided new property tenants through formal rental processes, verified legal storage agreements, and upsold moving supplies and unit insurance protections.
- Delinquency Control: Audited accounting books and pursued past-due tenant collections to maintain financial integrity and support operational requirements.
Store Manager
LifeStorage
Columbia, SC
11.2020 - 06.2023
- Executed routine maintenance duties and managed inventory ordering and displays to uphold exceptional facility presentation standards.
- Managed daily operations and ensured compliance with safety regulations.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and maintained accurate stock levels.
Assistant Manager • Customer Service
Security Finance / AutoMoney Title Loans
08.2015 - 02.2019
- Co-managed full-cycle financial operations, resolved tenant/customer complaints, and streamlined service processes.
- Managed daily customer service operations for a finance and title loan company.
- Trained and mentored staff on customer interaction best practices.
- Resolved complex customer inquiries and escalated issues as needed.
Property Assistant
McGregor Downs, LLC
01.2015 - 01.2017
- Administrative Support: Organized leasing file structures, facilitated vendor communications, coordinated tenant work orders, and assisted staff with property tours and lease preparations.
- Assisted with property management tasks and tenant communications.
- Coordinated maintenance requests and tracked service completion status.
- Managed lease agreements and ensured compliance with company policies.
Education
Undergraduate Studies in Business Administration -
Southern New Hampshire University
08-2026
Undergraduate Credits -
South University
Columbia, SCHigh School Diploma -
C A Johnson High School
Columbia, SCSkills
- Delinquency tracking and rent collections
- Lease administration and work order tracking
- Work order execution
- Facilities maintenance
- Multi-site portfolio management
- Vendor management
- Revenue tracking
- Daily portfolio auditing
- Staff scheduling
- Work scheduling and staff training
- Safety practice enforcement
- Yardi software proficiency
- Microsoft Dynamics 365 and Workday knowledge
- Microsoft Office Suite expertise
- Power BI analysis and SharePoint collaboration
- System reconciliation and mobile app troubleshooting
- Conflict resolution
- Staff orientation programs
Technical Skills
Yardi, SharePoint, Microsoft Dynamics 365, Workday, System Reconciliation, Daily Cashier Balancing, Accounts Payable/Receivable, Power BI, Advanced Excel, Delinquency Audits, Lease Administration, Work Order Tracking, Vendor Management, Staff Scheduling, Policy Management
Certification
Valid Driver's License
Education Certifications
- Undergraduate Studies in Business Administration (AS), Southern New Hampshire University, 2025 - Present
- Undergraduate Credits (2 Years), South University, Columbia, SC
- High School Diploma, C A Johnson High School, Columbia, SC
Core Competencies
Multi-Site Portfolio Management, Facilities Maintenance, Vendor Management, Security Protocols, Work Order Execution, Daily Portfolio Auditing, Cashier Balancing, Delinquency Tracking, Rent Collections, Bank Deposits, Digital Enrollment, Policy Management, Onboarding, Retention Programs, Conflict Resolution, Work Scheduling, Staff Training, Performance Evaluations, Safety Practice Enforcement, Yardi, System Reconciliation, Mobile App Troubleshooting, Microsoft Office, Power BI
Timeline
Night Auditor
Homewood/TRU by Hilton
06.2025 - Current
Housekeeping Supervisor
Homewood/TRU by Hilton
04.2025 - 06.2025
Guest Service Agent
Homewood/TRU by Hilton
03.2025 - 04.2025
Customer Service Specialist
VIMO INC (Getinsured)
09.2024 - 02.2025
General Manager
Devon Self Storage
05.2024 - 11.2024
Store Manager
Extra Space Storage / LifeStorage Management
06.2023 - 05.2024
Store Manager
LifeStorage
11.2020 - 06.2023
Assistant Manager • Customer Service
Security Finance / AutoMoney Title Loans
08.2015 - 02.2019
Property Assistant
McGregor Downs, LLC
01.2015 - 01.2017
Undergraduate Studies in Business Administration -
Southern New Hampshire University
Undergraduate Credits -
South University
High School Diploma -
C A Johnson High School