Giselle Xochitiotzi
Eastvale,CA
Summary
Bilingual (English/Spanish) first-party collections and compliance professional with hands-on experience in rent and delinquency collections, dispute resolution, and high-volume resident communication. Known for handling sensitive payment conversations with professionalism and empathy, while maintaining accurate financial records. Strong understanding of HUD, LIHTC, and Fair Housing requirements, with the ability to collaborate cross-functionally to support recovery goals. Proficient in RealPage, CRM systems, and Microsoft Office, with a strong focus on documentation accuracy.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Leasing Professional
FPI Management
Corona, CA
09.2025 - Current
- Maintained accurate resident and lease records.
- Assisted with rent payments, renewals, and account updates.
- Communicated with residents about leases, payments, and account questions.
- Worked with the team to resolve issues, and support retention.
- Documented renewals, move-ins, move-outs, and rent changes.
- Leveraged sales and marketing to increase traffic, maintain closing ratios, and exceed leasing goals.
Leasing Professional
Greystar Property Management
Tustin, California
07.2024 - 09.2025
- Collected and processed resident payments, reconciled accounts, and resolved billing discrepancies with accuracy and compliance.
- Communicated professionally with residents about account balances, payment issues, and resolution plans, including resolving disputes.
- Audited financial documentation to ensure accuracy and compliance with regulations and internal policies.
- Maintained detailed, audit-ready records, and handled confidential information with tact and discretion.
- Utilized property management systems (e.g., RealPage) to track account activity, update records, and support reporting.
- Partnered with cross-functional teams to support account resolution and prevent delinquencies.
- Prepared accurate documentation and reports to support internal follow-up and account management.
Health Accident and life insurance agent
Family First Life
Carson, California
11.2022 - 07.2024
- Built strong client relationships through tailored consultations over the phone, zoom, and/or in person.
- Ensured compliance with data protection regulations and policy issuance.
- Maintained updated records of client interactions, policies, and transactions.
- Reviewed the medical history of customers to provide accurate policy recommendations.
- Educated clients on life insurance products and benefits.
Leasing Administrator
Lewis Management
Corona, CA
10.2023 - 01.2024
- Supported tenant recertifications and lease renewals by verifying income, household composition, and eligibility documentation.
- Conducted file audits to ensure accuracy, regulatory compliance, and audit readiness.
- Verified applicant income, credit, and rental history to support eligibility and risk assessment.
- Provided customer support via phone and email, resolving inquiries through clear communication, and active listening.
- Prepared lease agreements, explained terms, and maintained accurate tenant and financial records.
- Collaborated cross-functionally to support occupancy goals and operational efficiency.
- Managed accounts receivable records for outstanding balances due from tenants each month.
Sales Associate
Best Buy
Corona
10.2019 - 01.2023
- Built strong client relationships through tailored consultations.
- Ensured compliance with data protection regulations and policy issuance.
- Maintained meticulous records of client interactions, policies, and transactions.
- Conducted market research to adapt and refine sales strategies.
Education
Eleanor Roosevelt High School
Corona, CASkills
- RealPage and Yardi property management systems
- High-volume inbound and outbound calls
- First-party debt and rent collections
- CRM and account tracking
- Delinquency tracking and account follow- up
- Fair Housing and Compliance (LIHTC, HUD, BOND)
- Goal driven
- team collaboration
- Delinquency management and recovery
- Microsoft Word, Excel, and Outlook
- Remote work readiness and reliability
- Confidential data handling
- Bilingual customer communication in English and Spanish
Timeline
Leasing Professional
FPI Management
09.2025 - Current
Leasing Professional
Greystar Property Management
07.2024 - 09.2025
Leasing Administrator
Lewis Management
10.2023 - 01.2024
Health Accident and life insurance agent
Family First Life
11.2022 - 07.2024
Sales Associate
Best Buy
10.2019 - 01.2023
Eleanor Roosevelt High School