Damani Bland
Melrose,MA
Summary
Multi skilled level property leasing/management professional with 8+ years in customer service and a passion to build strong community relationships. Highly detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Professional
Greystar Property Management
Waltham, MA
09.2020 - Current
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Worked with residents on a daily basis to solve problems and mitigate escalation to community manager
- Trained several new leasing agents on the property management system, working with tenants and prospects, and daily tasks to further develop their skills
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Helped community manager with property marketing initiatives and event planning
- Worked with ACM and CM to process renewals, invoices, and monthly delinquency notices
- Processed affordable housing applications and worked with SEB housing to ensure guidelines were met to achieve 100% leased affordable units
- Completed weekly Radix surveys and monthly marketing analysis reports
- Nominated for Lease up- Leasing professional of the year for 2023
- Achieved 95% leased in 6 months and property stabilization in under a year
- Property received Operational Excellence award for 2023
Brand Ambassador Team Lead
CT Business Consulting
Hartford, CT
04.2019 - 04.2020
- Exemplified exceptional professionalism while representing the brand at trade shows, conferences, and community events.
- Set-up product demonstrations at events and communicated brand features and benefits to consumers.
- Worked on different campaigns organized to obtain new clientele by branching out to different markets .
- Marketing included door to door sales, business to business, and speaking directly to people in densely populated areas.
- Implemented creative problem-solving techniques when faced with challenges or obstacles in promoting brand awareness or achieving other objectives.
- Contributed to strategy meetings to increase awareness of company and attain greater brand recognition.
Retail Merchandising
SAS Retail Services
Newington, CT
08.2018 - 04.2020
- Effectively communicated with cross-functional teams such as purchasing, logistics, marketing on matters related to retail merchandising.
- Trained new retail employees on store merchandising standards and best practices, enhancing overall team effectiveness.
- Used marketing and branding strategies to optimize product performance in retail
Customer Service Representative/Warehouse Inventory Specialist
Lowes Home Improvment
Saugus, MA
08.2015 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor In Progress - Business Management
Central Connecticut State University
New Britain, CTSkills
Fair housing policies
Telephone and email etiquette
Goal-oriented mindset
Training and mentoring
RealPage Onesite
Yardi/CRM
Event Planning
Customer Service
Lease Renewals
Property tours and inspections
Leasing and sales
Application management
Reporting and Correspondence
Lead Conversion
Microsoft Office
Social Media Engagement
Complaints Investigation
Certification
- Licensed Realtor - March 2024
Timeline
Leasing Professional
Greystar Property Management
09.2020 - Current
Brand Ambassador Team Lead
CT Business Consulting
04.2019 - 04.2020
Retail Merchandising
SAS Retail Services
08.2018 - 04.2020
Customer Service Representative/Warehouse Inventory Specialist
Lowes Home Improvment
08.2015 - 08.2018
Bachelor In Progress - Business Management
Central Connecticut State University