Sumera Naseer
Yonkers,NY
Summary
Leasing professional dedicated to providing excellent tenant services and maintaining property standards. Known for enhancing tenant satisfaction and streamlining lease processes. Reliable team collaborator with keen focus on achieving results and adapting to changing needs. Demonstrates proficiency in lease management and tenant relations, coupled with professional demeanor. Utilizes strong communication skills and attention to detail to ensure tenant satisfaction and compliance with lease terms. Track record of maintaining positive tenant relationships and efficiently managing leasing processes.
Overview
5
5
years of professional experience
Work History
Leasing Professional
Greystar Property Management
04.2023 - Current
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Leasing Professional
Grand Cypress Apartments
11.2022 - 04.2023
- Company Overview: Greystar Management
- Rent apartments, whether it’s to a new prospect or to a current resident
- Greeting prospective residents, touring prospective residents throughout the property
- Responsible for doing all the background checks on new tenant’s application and setting up tenants for an easy move-in
- Resolve any resident issues, keep in contact with maintenance to close out work orders
- Delivering the highest level of resident satisfaction through responsive, consistent, positive and professional interactions
- Greystar Management
Leasing Professional
Gran bay Apartments
08.2021 - 11.2022
- Company Overview: South Oxford Management
- Responsible for doing all the background checks on new tenant’s applications and setting up tenants for move in
- Prepare all lease agreements and all the necessary addendums in Yardi
- Promote highest level of customer service and assistant and greeting prospects, responding to concerns, showing units and quicky resolving issues
- Show and lease apartments units to future residents with a high degree of customer service, while meeting monthly lease quotas
- Assisted in community advertising preparation and maintain required online posting
- South Oxford Management
Leasing Professional
The Lofts at Wildlight
04.2021 - 08.2021
- Company Overview: RAS Management
- Showed prospects around properties, highlighting features and redirecting concerns to capture interest
- Conducted background checks on applicants
- Provided tours of property and amenities to prospective prospects and offered valuable information regarding major features
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Checked rental eligibility by following our verification process
- Received rent payments and tracked these transactions
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- RAS Management
Leasing Professional
The Bryce Apartments
03.2020 - 04.2021
- Company Overview: RangeWater Management
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest
- Conducted background checks on applicants
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Checked rental eligibility by following our verification process
- Received rent payments and tracked these transactions
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- RangeWater Management
Education
High School Diploma -
Walter Williams High School
01.2008
Skills
- Fair housing policies
- Telephone and email etiquette
- Goal-oriented mindset
- Training and mentoring
- Property management knowledge
- Effective negotiation
- Business processes and procedures
- Fair housing regulations understanding
- Customer service expertise
- Property Management
Timeline
Leasing Professional
Greystar Property Management
04.2023 - Current
Leasing Professional
Grand Cypress Apartments
11.2022 - 04.2023
Leasing Professional
Gran bay Apartments
08.2021 - 11.2022
Leasing Professional
The Lofts at Wildlight
04.2021 - 08.2021
Leasing Professional
The Bryce Apartments
03.2020 - 04.2021
High School Diploma -
Walter Williams High School
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