ANDRES HERNANDEZ ROLON
Portland,OR
Summary
Results-driven Leasing Professional with progressive experience in multifamily housing operations, lead management, resident relations, and property systems. Demonstrated ability to support leasing performance, manage transitions during property sales and blackout periods, and adapt quickly to new technologies including Yardi, Funnel, and HappyCo. Seeking a Leasing Manager role to lead leasing operations, mentor teams, and drive occupancy and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Leasing Professional
5 MLK
Portland, OR
- Current
- Managed high-volume inbound phone and email inquiries, providing pricing, availability, and comprehensive property information
- Scheduled and conducted tours while delivering a strong sales-focused, resident-centered leasing experience
- Managed leasing leads using Funnel, learning and applying the system to track inquiries, perform follow-ups, schedule tours, convert prospects, and close out inactive leads
- Processed applications, screenings, and resident records using Yardi and Yardi Screening, ensuring accuracy and compliance
- Coordinated complete move-in logistics including lease execution, onboarding, and documentation accuracy
- Delivered consistent, professional resident relations by resolving concerns, managing complaints, and coordinating maintenance requests
- Worked closely with the maintenance team, prioritizing and tracking work orders through HappyCo
- Performed regular property walks to ensure curb appeal, cleanliness, safety, and brand standards were maintained
- Assisted with operations during a property sale, supporting service continuity, resident communication, and documentation needs
- Successfully navigated leasing and operational responsibilities during blackout periods, maintaining compliance and workflow accuracy
- Demonstrated adaptability and leadership during periods of ownership and operational change
- Current Position
Leasing Professional
Previous Multifamily Property (NV Apartments)
Portland, OR
- Managed prospect inquiries and scheduled tours, contributing to consistent leasing activity and occupancy goals
- Maintained accurate prospect and resident records for new move-ins and current residents
- Followed up on leasing leads to maximize conversions and properly close out unresponsive prospects
- Coordinated move-in documentation and resident onboarding
- Served as a primary point of contact for resident concerns, escalations, and maintenance coordination
- Collaborated daily with maintenance staff to ensure efficient handling of service requests
- Maintained property appearance through routine inspections and attention to curb appeal
Customer Engagement & Operations
No Limit Stickers
01.2012 - 01.2021
- Led customer interactions, explaining products, pricing, and turnaround times
- Managed phone and digital inquiries while maintaining strong client relationships
- Designed custom artwork and supported production workflows
- Operated and troubleshot equipment, ensuring timely delivery of services
- Supported sales, marketing, and customer retention initiatives
- Built transferable skills in customer service, sales communication, and operational problem-solving
Education
High School Diploma -
Jefferson High School
Skills
- Leasing Operations & Fair Housing Compliance
- Lead Management & Conversion (Funnel)
- Team Collaboration & Cross-Department Coordination
- Resident Relations & Conflict Resolution
- Property Management Systems (Yardi, Yardi Screening)
- Move-In / Move-Out Logistics
- Work Order & Maintenance Coordination (HappyCo)
- Curb Appeal & Property Standards
- Sales Performance & Customer Experience
- Property Management: Yardi, Yardi Screening
- Lead Management: Funnel
- Maintenance Systems: HappyCo
- CRM & Productivity: Insightly, Mondaycom, Gmail, Google Calendar, Outlook Calendar, Microsoft Teams, Microsoft Exel
- Design & Software: Adobe Suite, Roland DGA, Canva
Timeline
Customer Engagement & Operations
No Limit Stickers
01.2012 - 01.2021
Leasing Professional
5 MLK
- Current
Leasing Professional
Previous Multifamily Property (NV Apartments)
High School Diploma -
Jefferson High School