KRISTINA MILLER
Cloudten Residential
PORTLAND,US
21
years of professional experience
Knowledgeable and reliable professional with over 20 years of experience delivering exceptional customer service in the property management sector. Expertise in Entrata, Yardi, Tenant Tech, and Microsoft Office, along with a solid understanding of LIHTC/HUD, and residential regulations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Leasing Professional
4 Months- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Conducted property tours, effectively showcasing amenities to prospective tenants.
- Developed and implemented marketing strategies to increase occupancy rates.
- Streamlined tenant application processes, enhancing efficiency and reducing turnaround time.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Greeted clients, showed apartments, and prepared leases.
Assistant Property Manager
2 Years- Assisted prospective tenants in application completion while educating prospects on LIHTC regulations to stay in compliance with members of the community.
- Completed audits in Yardi to ensure Renewals were processed in a timely manner ensuring rent increases stayed in compliance with city limitations as well as ensuring residents were provided at least 90-120 days notice of any rental adjustments.
- Greeted clients, vendors and employees with exceptional customer service and respect.
- Responded to messages and inquiries from various parties and used well-developed active listening skills, asking open-ended questions to build a rapport.
- Verified all paperwork provided including income, assets, student status and household size in accordance with property terms and conditions.
- Completed LIHTC compliance paperwork for recertification’s and move ins.
- Conducted market analysis to maintain and improve the properties position.
- Completed monthly audits to ensure resident notices (30/14) were sent in a timely manner with Rental Agreement terms and conditions.
- Fostered strong relationships with tenants, ensuring open communication and prompt responses to inquiries, which enhanced overall tenant satisfaction.
Administrative Assistant/Customer Service Representative
4 Years 9 Months- Started career with American Airlines as a Customer Service Representative assisting customers with new flight booking, making changes to existing reservations as well as assisting in times of flight delays/cancellations.
- Answered multi-line phone system, routing calls, delivering messages to off-site staff while being able to toggle between multiple screens to complete all requests from customer.
- Upon acceptance of my role into the Administration department, I began working directly with Human Resources as well as Payroll to ensure all employees had a direct line of communication regarding Attendance/Payroll concerns.
- Surpassed team goals and was promoted into a role within the Administrative department that directly communicated with on-site management to ensure Attendance goals were met as well as assisting with Payroll to ensure employee time clocks were accurate and no discrepancies were found prior to payroll submission.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Led a conference between multiple sites to ensure Customer Service Representatives had all the tools and resources available to assist with up-selling our partner programs.
Assistant Property Manager
8 Years 7 Months- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted prospects with learning more about the property, scheduling and completing property tours to retain new residents while building a rapport ultimately for resident retention.
- Maintaining an occupancy percentage of 95% or higher.
- Utilizing correspondence skills to respond to inquiries, resident requests or concerns, leads, vendors amongst other incoming emails/calls.
- Worked alongside Property Manager in completing monthly balance notices, 30/14, invoices, court filings, supply ordering, vendor requests, collection accounts as well as resident assistance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Arts - Business Management
Diploma
Skills
Yardi/Tenant Tech (Experienced)
Microsoft (Skillful)
Word (Expert)
Excel
Outlook (Experienced)
Verbal and Written Communication (Expert)
Multitasking (Expert)
Sales monitoring
Compliance (Experienced)
Marketing tactics
Customer Retention
Conflict Resolution
Team Leadership
Time Management.
Telephone and email etiquette
Fair housing regulations
Fair housing policies
Property management
Goal-oriented mindset
Application processing
Lease administration
Customer service
Creative problem solving
Leasing and sales
Administrative support
Interests
Strategy Games
Food Tourism
Animal Care
Timeline
Leasing Professional
Cloudten Residential
02.2026 - CurrentRead More
Assistant Property Manager
Meritus Property Group
10.2023 - 10.2025Read More
Administrative Assistant/Customer Service Representative
American Airlines
09.2015 - 06.2020Read More
Assistant Property Manager
Rivera Park Apartments
02.2005 - 09.2013Read More
Mesquite High School
Diploma
Read More
University of Phoenix-Arizona
Associate of Arts from Business Management
Read More
ADDITIONAL INFORMATION
Arts & Crafts, Community Volunteer, President & Co-founder of Self Proclaimed Scary Movie Watchers Community