Crystal Quillen-Tamayo
Madison
Summary
Dynamic Property Manager with a proven track record, excelling in financial reporting and vendor relations. Achieved exceptional occupancy rates while leading teams to enhance community value. Passionate about staff training and delivering outstanding customer service and consistently maintaining delinquency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Property Manager
Lighthouse Properties
Nashville
01.2017 - Current
- Managed four properties ranging from 145-212 units; led teams of 4-10; served as Nashville mentor and training manager for on-site staff and new property managers (local and out-of-state).
- Participated in due diligence for acquisitions, sales, and refinancing.
- Maintain strong occupancy and revenue performance; consistently achieve closing ratios.
- Lead full-cycle leasing, renewals, financial reporting, and rent posting.
- Manage AP, general ledger, monthly financials, and variance reporting.
- Oversee renovations to minimize vacancy loss and enhance community value.
- Execute emergency response protocols for fires, floods, remediation, and crisis events.
- Ensure top-tier customer service, resident relations, and reputation management.
- Supervise maintenance operations-make-ready standards, community inspections, and service request follow-up.
- Track delinquency to an average of 1%; oversee deposit accounting, bad-debt collections, and NTV processes.
- Complete monthly market surveys, weekly reporting, and compliance checks (including renters' insurance).
- Build and maintain productive vendor relationships.
Assistant Property Manager
Brandywine Apartments
Nashville
01.2008 - 01.2017
- Managed collections, deposits, and bad-debt follow-up.
- Prepared all documentation for evictions, notices, and compliance communications.
- Completed deposit accounting, renewals, transfers, and insurance verifications.
- Ensured accuracy of resident files for annual audits.
- Supported leasing, processed applications, and closed work orders.
- Planned and hosted resident events; administered social media presence.
- Mentored assistant managers during property takeovers.
- Oversaw sales directors and contributed to community marketing efforts.
Assistant Property Manager
Landings of Brentwood
Brentwood
01.2003 - 01.2008
- Managed collections, applications, move-ins, and renewals.
- Prepared deposit accounting, eviction documents, and community communications.
- Maintained accurate audit-ready resident files.
- Prepared newsletters, processed POs, coded invoices, and assisted with payroll.
- Enforced community policies and trained new assistant managers within the regional portfolio.
Assistant Manager / Leasing Consultant
Point Breeze
Nashville
01.1998 - 01.2003
- Managed leasing operations-showings, applications, move-ins, and inspections.
- Ensured accurate availability reports and processed rent/billing.
- Maintained resident files for audits and handled resident concerns promptly.
Skills
- Yardi Voyager
- Yardi One
- RentCafe
- Yardi Marketplace
- Payscan
- Bluemoon Leases
- Onesite
- AMSI
- Rent Roll
- CRM
- Max Leases
- Water Signal
- Door King
- Handytrac
- Financial Reporting
- Variance Analysis
- Payroll (ADP)
- Delinquency Tracking
- Vendor Relations
- Renovation Management
- Emergency Response
- Marketing & Social Media
- Staff Training & Development
- Customer Service Excellence
- Audits & Compliance
- Collections
- Lease Administration
Certification
- CAM - Certified Apartment Manager
- ARM - Accredited Residential Manager
- NALP - National Apartment Leasing Professional
- Leasing University Certification
References
Available upon request
Awards
- Unsung Hero - Lighthouse Property Management
- Top Shop Award - Lighthouse Management
- GNAA Maintenance Excellence Award - Canvas - Lighthouse Property Management
- GNAA Beautification Award - Mallards Landing - Lighthouse Property Management
- GNAA Beautification Award - State Street Flats - Lighthouse Property Management
- Annual Positive Collections Achievement - Milestone Management
- Office Associate of the Year - Milestone Management
Skills And Systems
Yardi Voyager, Yardi One, RentCafe, Yardi Marketplace, Payscan, Bluemoon Leases, Onesite, AMSI, Rent Roll, CRM, Max Leases, Water Signal, Door King, Handytrac, Financial Reporting, Variance Analysis, Payroll (ADP), Delinquency Tracking, Vendor Relations, Renovation Management, Emergency Response, Marketing & Social Media, Staff Training & Development, Customer Service Excellence, Audits & Compliance, Collections, Lease Administration
Timeline
Property Manager
Lighthouse Properties
01.2017 - Current
Assistant Property Manager
Brandywine Apartments
01.2008 - 01.2017
Assistant Property Manager
Landings of Brentwood
01.2003 - 01.2008
Assistant Manager / Leasing Consultant
Point Breeze
01.1998 - 01.2003