Nigil Briant

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Covington, LA (COVID-19 Re-Grand Opening)
Supervisor (2020-2021)

☆Partner of the Quarter☆
Q2 2020

Slidell, LA (New Store Opening)
Supervisor (2014-2015)

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Followed up with existing customers to provide additional support and address concerns.

• Managed a coverage area encompassing Louisiana cities such as Baton Rouge, Lafayette, Lake Charles, and Houma with an average of 35-40 direct reports.
• Worked alongside Sales teams to deliver in-home services for Home Theater, Smart Home, and Computers.
• Implemented decisions based on the analysis of business critical data related to Agent Efficiencies, Vehicle Maintenance,Licensing,Hiring,in-home sales,and KPI.

• Managed day to day operations of Home Channel Fulfillment for 20 Total Stores and 20 Third-Party Partners in Louisiana, Mississippi, and Alabama, ensuring consistency, efficiency, and quality of work.
• Enhance market performance through rigorous monitoring and validation of work scopes and directives pertaining to Appliance, Smart Home, Home Theater, and Fitness Installations.
• I partnered daily with CRST Home Solutions to ensure providers have what was needed to be successful and clients are taken care of.
• Oversee contractual performance of Third-Party (3PL) Providers by establishing and monitoring key performance indicators (KPIs)
• Manage a remote workforce with indirect reports in ways of coaching, training, recognition, and business outcomes.
• Develop and maintains pertinent partnerships to drive business results and improve the client experience.
• Act as centralized day to day management point of contact for reporting locations and Third-Party partners.
• Create consistency in service execution, ultimately protecting and growing the brand.
• Analyze business trends on a daily, weekly, and monthly

• Facilitated smooth communication between team members through regular meetings and open feedback channels.
• Collaborated with other departments to promote cross-selling opportunities, boosting overall store sales.
• Increased sales revenue by developing and implementing effective sales strategies for the appliance department.

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.

• Conducted regular audits of product displays, ensuring compliance with company standards and guidelines.
• Optimized in-store experience by maintaining a clean, organized, and visually appealing store environment.

• Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
• Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
• Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.

• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Increased sales by establishing rapport with customers and identifying their needs.
• Increased sales by offering advice on purchases and promoting additional products.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic

• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
• Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.