Gosnel E Stroude
Casa Nissan
El Paso,USA
1
Certification
28
years of professional experience
Dynamic customer service specialist with a proven track record of enhancing customer experiences through comprehensive product knowledge. Skilled in generating actionable reports on customer feedback, successfully resolving inquiries, and consistently ensuring positive interactions. Recognized for improving service metrics and team performance through effective communication and problem-solving. Committed to delivering exceptional service and driving customer satisfaction. Experience in supervising and coordinating the activities of mechanics, installers, and repairers. Honest, hard working, motivated individual with excellent communication skills. Capable of working well with others with little or no supervision. Punctual with a strong attendance record. Ability to maintain a positive working attitude throughout long work days. High level of customer service.
Work History
Sales Consultant
1 Year 1 Month- Cultivated strong customer relationships, enhancing client satisfaction and loyalty.
- Developed comprehensive product knowledge to effectively address customer inquiries and concerns.
- Executed strategic sales presentations, showcasing vehicle features and benefits to maximize engagement.
- Collaborated with finance teams to streamline financing options for customers, facilitating smoother transactions.
Customer Service Specialist
2 Years 6 Months- Generated reports on customer feedback, trends, and other metrics for management review. Answered incoming customer inquiries regarding product and service information. Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.with also the use off forklift and order picker.
Customer Service Specialist
1 Year 4 Months- Developed and maintained comprehensive knowledge of product offerings to effectively assist customers and enhance their experience.
DSR
4 Years 10 Months- Meeting or exceeding weekly, monthly, sales quotas. Canvassing assigned territories to present company products to potential customers. Also, help in the training of new employees.
Sales Supervisor
6 Months- Sales Support. Increase Local Sales Activity of Service and Product. Implement Marketing Ideas. Talent Recruiting and Development. Customer Support. Product and Service Management. Manage Customer Experience. Quality Control of Sales Experience. Create Reports based on Client Experience and Market. Ensure Positive Client Experience and forecast Market Activity.
Customer Service Specialist
1 Year 11 Months- Assisted consumers with product inquiries. Specialized in Plumbing, Electrical, Flooring Products. Product support. Customer Service. Enhance consumer experience with product knowledge and clear communication.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on customer service protocols and company policies to ensure consistency. On the use of forklift and order picker
- Streamlined order processing by implementing improved tracking systems for enhanced accuracy.
Lead Laminator
3 Years- Apply lacquers and waxes to mold surfaces to facilitate assembly and removal of laminated parts. Apply layers of plastic resin to mold surfaces prior to placement of fiberglass mats, repeating layers until products have the desired thicknesses and plastics have jelled. Bond wood reinforcing strips to decks and cabin structures of watercraft, using resin-saturated fiberglass.
Sales/Carpentry
3 Months- Met with Construction site Managers to describe products and establish purchase orders. Construction of doors including jams, casings and hinges according to order specifications using hand tools and custom machinery.
Assistant
4 Years 2 Months- Assist family member with showing real estate properties as needed. General maintenance and upkeep of properties.
Plumber Assistant
3 Years- Pipe Installation and Selection. Maintenance and repair of Pipes, Sewage. Installation of Residential Plumbing appliances. Sewerage Installation and Repair and cables.
Sales Manager
2 Years 8 Months- Provided exceptional customer service by assisting customers with Rum selections. Supervised team of 25 members. Ensured accuracy of bank deposits. Monitored inventory.
Police Officer
6 Years 7 Months- Patrolled assigned areas looking for signs of broken laws. Arrest suspected criminals. Respond to emergency calls. Enforce traffic laws. Investigate complaints.
Education
Associate's Degree - Communication And Customer Service
High School Diploma - General High School Curriculum
Skills
Customer Service - Expert
Sales Management - Advanced
Team Leadership - Advanced
Communication - Expert
Problem Solving - Advanced also
Technical skills and the use of forklift and order picker
Certification
Forklift and order picker
Timeline
Sales Consultant
Casa Nissan
07.2025 - CurrentRead More
Customer Service Specialist
CityFurniture
12.2022 - 06.2025Read More
Customer Service Specialist
Ferguson
07.2021 - 11.2022Read More
DSR
Charter Communication
07.2016 - 05.2021Read More
Sales Supervisor
Tru Green Corporation
01.2016 - 07.2016Read More
Customer Service Specialist
Home Depot
01.2014 - 12.2015Read More
Sales/Carpentry
American Builders Supply
06.2013 - 09.2013Read More
Lead Laminator
Meritech Industrial
01.2012 - 01.2015Read More
Plumber Assistant
Ross Plumbing
01.2009 - 01.2012Read More
Assistant
Family Business
11.2008 - 01.2013Read More
Sales Manager
Eastern Caribbean Rum Factory
11.2005 - 07.2008Read More
Police Officer
Grenada Royal Police Force
01.1999 - 08.2005Read More
St. Andrew Anglican Secondary School
High School Diploma from General High School Curriculum
Read More
Royal Grenada Police Force Academy
Associate's Degree from Communication And Customer Service
Read More