Gotti Valdez

Administer, troubleshoot, and support cloud-based applications and platforms, including Microsoft Azure (IaaS, Azure Active Directory), Office 365 (SharePoint, OneDrive, Exchange/Outlook), Intune MDM, Zoom Meetings/Zoom Rooms, Antivirus/EDR, Email Gateways, and others.

Provide both remote and in-person end-user support for both internal and external users as needed.

Onboard/offboard users as it relates to IT.

Claim and resolve inbound incidents and service requests within designated SLAs.

Support and maintain office networks, including Zoom Rooms, conference room equipment, networking components (security gateway/VPN, switching, access points), printers, and physical security hardware/software, which may require some travel.

Responsible for backend maintenance and updates on company website.

Image, configure, deploy, and maintain both physical and virtual machines running various operating systems, including Windows 11, Windows Server OS, virtual appliances, mobile OS, and others.

Coordinate automated software upgrades and patching through Microsoft Intune MDM and other third-party patching solutions.

Manage all anti-virus/EDR endpoint installations and updates.

Responsible for maintaining accurate inventory of all assets in the IT Inventory Management tool.

This job description is not designed to cover or contain a comprehensive listing of task activities and/or duties that are required of the employee for this job. Responsibilities and activities may change at any time with or without notice.