Gou Yang
Fresno,CA
Summary
Detail-oriented and customer-focused administrative professional with experience providing front-office support and high-quality customer service in a fast-paced office environment. Skilled in managing multi-line phone systems, handling client inquiries, maintaining confidential records, and preparing reports while ensuring smooth daily operations. Demonstrates strong time management, multitasking, and organizational abilities, with a commitment to maintaining a professional and welcoming environment for clients and staff. Bilingual in Hmong and English, with the ability to communicate effectively with diverse populations and collaborate successfully within team-oriented workplaces.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
The Fresno Center
2023.12 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted clients in person and over the phone while providing professional customer service.
- Maintained and organized administrative files, including confidential records and documentation.
- Tracked staff training records and maintained accurate data through efficient data entry.
- Prepared and submitted monthly reports to supervisors to support administrative operations.
- Maintained a clean and organized office environment and assisted with daily office opening and closing procedures.
- Responded to client inquiries and resolved issues in a timely and professional manner.
- Monitored inventory levels and supported restocking of office supplies to ensure smooth office operations.
SALES ASSOCIATE
Bulldog Bowl - Fresno State Auxiliary
2022.03 - Current
- Process purchases, returns, and exchanges using POS systems
- Maintaining clean environment
- Professional customer service
- Maintain incoming/outgoing calls
- Maintain reservations / emails
- Handle customer inquiries and resolve issues
- Support inventory management and stock replenishment
Education
BACHELOR OF SCIENCE (B.S.) - HEALTH SCIENCE - COMMUNITY HEALTH
California State University-Fresno
Fresno, CA, US2023-05
Skills
- Customer Service Excellence
- Time Management and Organization
- Multitasking and Task Prioritization
- Bilingual: Fluent in Hmong and English
- Teamwork and Collaborative Work Environment
- Data entry
- Multi-line telephone operation
- Administrative support
Certification
- CPR/AED/First-Aid Certification
- Drugs and Alcohol Studies
Timeline
Receptionist
The Fresno Center
2023.12 - Current
SALES ASSOCIATE
Bulldog Bowl - Fresno State Auxiliary
2022.03 - Current
BACHELOR OF SCIENCE (B.S.) - HEALTH SCIENCE - COMMUNITY HEALTH
California State University-Fresno