Cynthia Trillo Mendoza
Las Vegas ,Nevada
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Jalisco Supermarket. Proven track record of enhancing customer satisfaction through effective team collaboration and operational efficiency. Skilled in POS systems and committed to maintaining high standards of integrity and reliability in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Caring Hands Animal Hospital Support Services
Las Vegas, NV
12.2023 - 12.2025
- Greeted clients and managed appointment scheduling to enhance customer service experience.
- Assisted veterinarians by preparing examination rooms and maintaining cleanliness standards.
- Handled incoming calls, providing information and directing inquiries to appropriate staff members.
- Processed patient records efficiently using electronic management systems for accuracy and accessibility.
- Coordinated communication between pet owners and veterinary staff to ensure seamless service delivery.
- Managed inventory of office supplies, ensuring adequate stock levels for daily operations.
- Implemented organizational improvements that enhanced front desk efficiency and client satisfaction rates.
- Trained new reception staff on procedures and software systems for optimal workflow integration.
Floor Manager
Big Bundles Laundromat
Las Vegas, NV
06.2025 - 11.2025
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained staff on equipment usage and customer service protocols to enhance operational efficiency.
- Managed inventory levels, coordinating with suppliers for timely restocking of essential materials.
- Resolved customer complaints promptly, fostering positive relationships and enhancing satisfaction rates.
- Scheduled employee shifts effectively, optimizing labor resources to meet peak demand periods.
- Monitored financial transactions, ensuring accurate cash handling and reporting procedures were followed.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
Jalisco Supermarket
Las Vegas, NV
01.2020 - 11.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices to enhance shopping experience.
- Managed inventory levels, implementing effective stock rotation techniques to minimize waste.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Cashier
La Favorita Supermarket
Las Vegas, NV
08.2015 - 10.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selection, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance operational efficiency.
- Handled cash, credit, and digital payments while adhering to company protocols for security.
- Resolved customer complaints with professionalism, ensuring satisfaction and loyalty.
- Monitored inventory levels at checkout, alerting management to restock needs promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
La Bonita Supermarket
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Colegio Palmore
Chihuahua Chihuahua, México Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash register operation
Order taking
Payment processing
Product knowledge
Refunds and exchanges
POS system operations
Microsoft office experience
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Floor Manager
Big Bundles Laundromat
06.2025 - 11.2025
Receptionist
Caring Hands Animal Hospital Support Services
12.2023 - 12.2025
Store Manager
Jalisco Supermarket
01.2020 - 11.2023
Cashier
La Favorita Supermarket
08.2015 - 10.2019
Cashier
La Bonita Supermarket
High School Diploma -
Colegio Palmore