Summary
Overview
Work History
Education
Skills
Summary of experience
Certification
Timeline
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Gowri Sridevi Murugayan

Englewood,CO

Summary


Innovative and results-driven QA leader with 20+ years of experience overseeing enterprise-level quality strategies and scalable test automation frameworks across fast-paced tech environments. Proven ability to lead cross-functional teams, integrate QA into DevOps pipelines, and drive improvements in compliance, test coverage and product reliability. Proven success in building high-performing global QA teams, optimizing testing frameworks and leading digital transformation across Agile and DevOps environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Director of Quality Engineering

ASRC Federal Cyber LLC
02.2022 - Current
  • Supervised and managed all aspects of quality Engineering encompassing test planning, execution, reporting and risk management.
  • Hired and built a high-performing QA team, providing mentorship and fostering a culture of continuous learning and improvement and directed at all level of testing including unit, functional, automation and 508 testing.
  • Spear headed the development and execution of QA strategies aligning with business objectives.
  • Led a team of 25 in implementing Quality Management System (QMS) ensuring compliance.
  • Integrated QA processes into CI/CD pipelines accelerating deployment cycles by 25%
  • Implemented test automation frameworks using Selenium and Junit, achieving 85% automation coverage.
  • Continuously assess and enhance the effectiveness and efficiency of automated test suites and methodologies, encompassing both functional and non- functional aspects.
  • Established and tracked KPIs for compliance and QA, such as call adherence rates, infraction counts, and customer satisfaction scores.
  • Generated detailed reports on compliance trends and QA outcomes for leadership review, driving accountability and continuous improvement.
  • Formulated and executed a comprehensive quality strategy that aligns with organizational objectives.
  • Offer strategic and tactical guidance to the Product, Engineering, and Quality Engineering teams to foster cross-functional alignment and shared objectives.
  • Proven experience in training and coaching staff on compliance and quality standards.
  • Introduced AWS-based testing environments, reducing infrastructure costs by 20%
  • Collaborated with development teams and established a defect triage process decreasing resolution times for high-priority issues.
  • Fostered an environment of continuous learning and improvement by promoting training, certifications, and knowledge sharing
  • Designed and executed API testing frameworks which improved test case efficiency through process optimization.
  • Deployed performance testing strategies using JMeter, ensuring application scalability for 1M users.
  • Forge robust cross-functional relationships with various departments to uphold quality standards throughout the entire Software Development Life Cycle.
  • Technology and tools used: Jira, Test Rail, SwaggerUI, ReadyAPI, Jenkins, SQL developer, Selenium, Junit, JMeter
  • Led a cross-functional team to develop and execute comprehensive quality assurance plans for products and services.
  • Managed external audits, maintaining compliance with industry regulations and achieving certification renewals without interruptions.
  • Ensured adherence to ISO 9001 standards throughout all processes, reinforcing a company-wide commitment to quality excellence.
  • Conducted root cause analysis for product defects and implemented corrective actions, resulting in reduced return rates and increased customer satisfaction.
  • Built strong partnerships with key stakeholders, enabling increased collaboration on problem-solving efforts and overall process improvements.
  • Streamlined internal audit procedures by developing standardized templates for reporting findings efficiently and consistently.
  • Developed training programs that enhanced employees'' understanding of quality standards, leading to improved production accuracy and efficiency.
  • Championed the adoption of automated quality control systems, reducing human error while increasing efficiency in identifying potential defects.
  • Evaluated new technologies for potential integration into existing systems, enhancing data collection capabilities that supported informed decision-making processes around quality control measures.

Test Data Manager/QA Manager

ASRC Federal Cyber LLC
07.2020 - 02.2022
  • Implemented robust Test Data Management Strategies and streamlined processes, resulting in a 30% increase in data accuracy 40% reduction in Test execution time.
  • Oversaw automated way of data creation, ensuring data integrity and accessibility for cross-functional teams, resulting in improved collaboration and decision making.
  • Developed and implemented data governance policies and procedures, ensuring compliance with regulatory requirements and protecting sensitive information.
  • Orchestrate enterprise-wide collaboration on test data concerns and test execution for various USDA applications.
  • Implemented data masking techniques to protect sensitive information using RedGate SQL Data Mask.
  • Interface directly with business and Engineering teams to understand and influence quality outcomes.
  • Work with Architecture team to identify and plan for common test needs across the enterprise.
  • Collaborate with UI Automation team to promote prioritization of test automation/test data creation efforts.
  • Develop overall Test strategies to enable highest quality for all deliverables of the program.
  • Responsible for planning and implementing automation solutions for test data automation and refreshing/resetting test environments with latest production data
  • Technology and tools used: Jira, Enterprise Architect, SwaggerUI, ReadyAPI, Jenkins, SQL developer, Redgate SQLDATA
  • Trained team members in best practices for data handling, improving overall productivity and data integrity.
  • Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
  • Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.

QA Program Manager

Nordstrom Card Services
11.2016 - 06.2020
  • Develop and increase team performance and collaboration across organization.
  • Set the strategic direction for SQA and Release Management.
  • Participated in the planning and execution of functionality implementation for IVR, Websites, and Testing an initiative to modernize nearly new software system in Development, Testing, Production, and its deployments.
  • Staffed and managed the SQA Team members that supported various PODs working on multiple high traffic web sites, mobile web sites, FD data systems, data analysis, data operations, and administrative tools.
  • Implemented Load testing, Test automation, Selenium, and other SQA tools to support company strategies.
  • Oversee and direct the development of new test frameworks and applications to ensure the implementation of manual and automated test solutions.
  • Developed scripts for automating functionality for Nordstrom Website and card holder applications.
  • Mitigate risk and escalate to leadership as appropriate.
  • Implemented Test Automation to a 75% regression test coverage level.
  • Reduced production Sev1’s by 95%, increased Scrum team productivity by 50
  • Transitioned Development and QA organization to Scrum.
  • Drive project delivery of complex, multi-million-dollar IT initiatives.
  • Provide time estimates, technical recommendations and proposed test solutions based on technical and business requirements.
  • Work with stakeholders and project teams creating, tracking, and executing project plans to schedules.
  • Ensure successful delivery of projects using excellent coordination and communication skills.
  • Coordinated work with Dev Ops, Dev and Project management teams and supervising pager duty.
  • Technology and tools used: Jira, Visio, Spec flow, Twilio, Visual Studio, IVR, Selenium, GIT, Jenkins, SQL developer, postman
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.

Sr Software Engineer in Test

Level 3 Communications
07.2015 - 10.2016
  • Provided expert technical direction at a project level.
  • Responsible for planning, developing, and executing tests for complex systems and equipment.
  • Collaborated with various teams across IT to identify the impacts of test requirements and improve the overall quality of the final deliverables.
  • As a technical expert, partnered with business and technical groups to anticipate the effects of testing and to bring timely resolution to critical issues.
  • Technology and tools used: Selenium, JMeter, Salesforce, SQL developer, Jira, Jenkins, Postman
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Developed scalable applications using agile methodologies for timely project delivery.
  • Proactively identified areas for process improvement, implementing changes that led to significant time savings for the team.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Tested functional compliance of company products.

Lead Software Quality Assurance Engineer

SRS Acquiom
07.2014 - 07.2015
  • Source of communication across team on discussing the UI design and feature implementation.
  • Execution of Test cases for the application called Clearing House and defect tracking on NetSuite.
  • Reporting issues in Jira and escalating them based on priorities and technical issues.
  • Synching up with Operations team and customer support to deal with daily issues across NetSuite, ClearingHouse and Comport portals.
  • Participating in daily scrums and provide feedback on the data integrity issues.
  • Execution of load testing with JMeter hooking with selenium scripts.
  • Organizing and executing automation test Suite from Sauce Labs and reporting and escalating priorities.
  • Scripting using Java and Selenium for driving the automation, maintaining the scripts in Sauce Labs.
  • Prioritizing and escalating defects backlog grooming and reporting them across team and in Rally.
  • Mentored and assisted junior Engineers in automating modules in the application.
  • Technology and tools used: Selenium, JMeter, Net Suite, Jira, Eclipse, Postman, Rally and Saucelabs

Software Quality Assurance Engineer

Photobucket
03.2012 - 06.2014
  • Creation of Test cases, Test Plans, modification, and maintenance in Agile tool Rally
  • Execution of Test cases, checking logs, logging defects in Rally for appropriate teams
  • Tracking defects and prioritizing defects for the sprints.
  • Tested Web, mobile, handheld devices, and Apps.
  • Perform regression testing in different environments for the releases.
  • Smoke server regression and deploy code for every release.
  • Participation in daily scrums and discuss project velocity.
  • Provide input to design team regarding software functionality & possible architecture design flaws
  • Escalate high priority defect issues & comply with proper procedures.
  • Synching up with Customer support team regarding software functionality and expected behavior.
  • Creation of Automated test for service level testing and identifying issues based on json responses.
  • Execution of acceptance, functional, regression test suites using Fitnesse.
  • Coordination across different departments to help formulate Test Plan & scope of testing.
  • Technology and tools used: Agile, Rally, Mercurial, Pivotal Tracker, Postman, PHP, Fitnesse, Watir
  • Supported successful product releases by performing regression testing on existing features after each update cycle.
  • Advised developers on problems with databases, performance and other issues.

Test Automation Engineer

Group Systems
11.2011 - 02.2012
  • Identified ideal Automation scenarios for the Application.
  • Technology and tools used: Java, Selenium web driver, Selenium Grid, Test Rail, Jira, Eclipse, Postman
  • Implemented end-to-end automation for diagnostics, reducing test costs by 20%.

Test Engineer

Thomson Reuters
11.2010 - 11.2011
  • Created and executed SQL queries to fetch data from Oracle database server to validate and compare expected results with those obtained.
  • Identified various functionality and performance issues in front end and backend.
  • Developed Automated scripts using IBM Rational Robot.
  • Created Shell scripts, ran the scripts and reviewed the Test Results in Test Manager
  • Extensively worked on Rational Clear Quest defect tracking system and creation of queries
  • Used SQL queries to extract data from the target tables to prove the data mapping
  • Coordinate defect validation with test team and assist development team in recreating defects.
  • Used Rational Robot for recording, debugging, and playing back techniques.
  • Used verification points and waits states to ensure test scripts reliability and validity.
  • Performed functional and regression testing using Rational Robot test scripts.
  • Used the test log and verification point comparators to investigate and analyze test results.
  • Used SQA Basic to edit test scripts to extend their functionality and reduce maintenance.
  • Used Rational Test manager to create Data pools, a test dataset to supply different data values
  • Developed Test cases for various modules and generated reports in Bugzilla.
  • Managed an offshore team of Engineers and mentored in various aspects of the software Life cycle.
  • Technology used: PL/SQL, SQL, IBM Rational Robot, Bugzilla, SQA Basic
  • Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives.
  • Led cross-functional teams in high-stakes product launches, achieving seamless go-live events.
  • Advocated for adoption of new testing tools and technologies, keeping company at forefront of QA practices.

Programmer

Eloise Technologies, Pondicherry, India
01.2006 - 04.2008
  • Understanding the business requirements, developed Web Application
  • Developed Web components using JSP, Servlets, and JDBC.
  • Developed Stateless Session EJBs to accommodate the business logic as per the business requirement.
  • Applied J2EE design patterns like Business Delegate, Service Locator, Value Objects, DAO, Singleton etc.
  • Technology used: JavaScript, JSP, Servlets, JDBC, EJB
  • Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
  • Enhanced software functionality by identifying and resolving complex coding issues.
  • Mentored junior programmers, enhancing their skill sets and fostering professional growth within the team.
  • Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
  • Coordinated with stakeholders to refine product vision, translating business objectives into actionable development plans.

Senior Software Consultant

University of Colorado Denver
12.2005 - 01.2008
  • Company Overview: University of Colorado, Denver
  • Researched on OCAP software architecture and its components.
  • Researched on Network and DLNA implementation in OCAP stack.
  • Developed Java application for DMS (Digital Media Server), which publish A/V, content on the home networking using RI simulator device.
  • Debugged and fixed network issues in the OCAP stack.
  • Demonstrated Digital Media server and digital media player in Home networking environment (local area network) using RI simulator and other DLNA devices.
  • Technology used: Java, OCAP SDK, OCAPRI, Cygwin, DLNA, UPnP
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.
  • Collaborated with cross-functional teams to identify and resolve technical issues, facilitating smooth project progression.
  • Consistently met or exceeded client expectations by delivering high-quality software products on time and within budget constraints.
  • Developed custom software solutions tailored to client requirements, leading to increased customer satisfaction and repeat business.
  • Designed and developed 12 computer software web applications.

Quality Engineer

Newgen Imaging Systems, Chennai, India.
06.2004 - 11.2005
  • Requirement analysis, design, development, testing and deployment of a web application for maintaining the daily work schedule of all the associates.
  • Report generation for the various modules involved.
  • Enhancement and maintenance of the three-tier architecture.
  • Developed Test cases for 300 e-publishing projects.
  • Designed Test plans; Created Test Cases and Test Scenarios.
  • Performed various tests like System, Acceptance, Regression, Stress, Performance, Load, Functionality, Front end, and Back end.
  • Expertise in generating Test results and generating tasks list using Bug tracking tools like Bugzilla.
  • Involved in documenting using Object oriented design analysis and Test methods.
  • Technology used: MS SQL, Java
  • Tools: Bugzilla

Software Quality Controller

Integra Software services, Pondicherry, India.
06.2002 - 05.2004
  • Developed automated scripts using Quick Test Pro.
  • Formatted data sheets for successful Quick Test Pro execution and XML verifications.
  • Created and executed SQL queries to fetch data from Oracle database server to validate and compare expected results with those obtained.
  • Identified various functionality and performance issues including deadlock conditions, database connectivity problems and system crashes under load.
  • Technology used: Oracle, PL/SQL, XML, Java
  • Tools: Quick Test Pro, Quality center
  • Conducted root cause analyses to pinpoint sources of recurring errors, implementing targeted solutions to mitigate future occurrences.
  • Improved quality processes for increased efficiency and effectiveness.

Education

Masters - Computer Science and Engineering

University of Colorado
Denver, Colorado
12.2011

Bachelors - Electronics and Communication Engineering

University of Madras
Chennai, India
05.2002

Associate of Arts -

Pentasoft
Pondicherry
05.2001

Skills

  • Expertise in Software Testing Methodologies
  • Quality Management Systems(QMS)
  • Test Management Tools: Jira, TestRail, ALM, qTest
  • Automation Frameworks: Selenium, TestNG, JUnit,QTP
  • CI/CD Integration: Jenkins, GitLab, Azure DevOps
  • Defect Lifecycle & Root cause Analysis
  • Process improvement Methodologies: Six Sigma, Lean
  • ISO 9001 compliance
  • Quality training programs
  • Effective multitasking
  • Excellent communication
  • Budget management

Summary of experience

  • Over 20+ years of experience in the IT industry with emphasis on Software testing, development, and management.
  • Expertise in Test Data Management techniques and data governance.
  • Expertise in design, development, implementing applications and management.
  • Experience in SQL, PL/SQL, query optimization, test scripts and report generation.
  • Expertise in writing, reviewing, and updating test cases, test plans and scenarios.
  • Strong experience in leading compliance and QA functions in fast-paced, high growth environments.
  • Expertise in leading a QA team and driving excellence in product delivery.
  • Experience working in a fast-paced environment in Agile, scrum and waterfall methodologies.
  • Proficiency in QA/Agile methodologies, Software testing principles, concepts, Verification/validation techniques and test management.
  • Expertise using various bugs tracking tools such as Rally, Jira and qtest and defining code quality gates.
  • Experience in manual, automated testing, API testing and Load testing tools.
  • Experience working in a CI/CD environment with a modern release tool such as Jenkins, Teamcity, Octopus.
  • Excellent team player with good communication and presentation skills.

Certification

  • AWS Cloud Practitioner
  • Project Management Professional Program: Attained 35 PDUs from a PMI registered institute
  • Certified Tester foundation level 4.0 techniques
  • SAFe certified for Project management, product management, DevOps and Teams

Timeline

Director of Quality Engineering

ASRC Federal Cyber LLC
02.2022 - Current

Test Data Manager/QA Manager

ASRC Federal Cyber LLC
07.2020 - 02.2022

QA Program Manager

Nordstrom Card Services
11.2016 - 06.2020

Sr Software Engineer in Test

Level 3 Communications
07.2015 - 10.2016

Lead Software Quality Assurance Engineer

SRS Acquiom
07.2014 - 07.2015

Software Quality Assurance Engineer

Photobucket
03.2012 - 06.2014

Test Automation Engineer

Group Systems
11.2011 - 02.2012

Test Engineer

Thomson Reuters
11.2010 - 11.2011

Programmer

Eloise Technologies, Pondicherry, India
01.2006 - 04.2008

Senior Software Consultant

University of Colorado Denver
12.2005 - 01.2008

Quality Engineer

Newgen Imaging Systems, Chennai, India.
06.2004 - 11.2005

Software Quality Controller

Integra Software services, Pondicherry, India.
06.2002 - 05.2004

Masters - Computer Science and Engineering

University of Colorado

Bachelors - Electronics and Communication Engineering

University of Madras

Associate of Arts -

Pentasoft

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Gowri Sridevi Murugayan