+ Years of professional experience
Gowtham Juluri
Prosper,TX
Summary
An accomplished and 3X certified Salesforce Vlocity OmniStudio professional with 10+ years of experience in the information technology domain and with 7+ years of working experience in the Salesforce platform-based development, support.
Proficient in Salesforce Community and OmniStudio Suite: Extensive hands-on experience with OmniScript, Integration Procedures, and FlexCards, developing scalable and user-friendly Salesforce applications.
End-to-End Development: Involved in designing and implementing OmniScripts, Lightning Components, Apex triggers, and classes to address functional requirements.
Technical solution design and architecture: Work with stakeholders to convert business needs into technical specifications, design scalable data models, plan integrations with external systems, and ensure security and compliance standards are met.
User Interface and Data Model Customization: Created and optimized page layouts, search layouts, picklists, dependent picklists, lookups, and junction objects. Configured custom objects, fields, and relationships, including master-detail, validation, and formula fields to enhance data accuracy and efficiency.
Salesforce API Expertise: Worked with various Salesforce API integrations, including SOAP and REST callouts, to seamlessly connect Salesforce with external systems.
Code Development & Deployment: Designed and deployed Apex classes, controllers, and triggers using VS Code, adhering to best practices to avoid governor limits and ensure efficient SOQL and SOSL use.
Automation and Workflow: Developed automation solutions using Workflow Rules, Process Builder, and Visual Flows, creating tasks, email alerts, and field updates for streamlined business operations.
Advanced Lightning Framework Implementation: Leveraged Aura Attributes and Handlers to build interactive Lightning applications; developed Lightning Web Components (LWC) using wire services for CRUD operations.
Integration with MuleSoft/Native SF API and Vendor API’s: Helped to integrate various web services and messaging systems with MuleSoft ESB for robust data flow and interoperability.
Salesforce Sales and Service Cloud Expertise: Configured sharing models, user management, workflows, validation rules, records, dashboards, and reports. Architected solutions in Salesforce Service Cloud to meet business needs.
Lightning Interface Migration: Transitioned functionalities from Salesforce Classic to Lightning, ensuring user experience consistency and leveraging Lightning Design Systems.
Code Refactoring & Issue Resolution: Proactively refactored and optimized code, enhancing operational efficiency. Collaborated closely with users to understand and resolve real-time issues.
Testing and Deployment Management: Developed test classes to maintain code coverage, managed deployment tasks using change sets, and addressed deployment issues through Force.com IDE for smooth rollouts.
Overview
12
12
4
4
Certifications
Work History
Salesforce Vlocity/OmniStudio Lead Consultant
California State Public Utility Organization
06.2023 - Current
- This project involves developing a custom Experience portal application using Salesforce Public Sector Solutions (PSS with LPI package) and OmniStudio on Government Cloud Plus
- Extensive hands-on experience in Salesforce Community and OmniStudio (OmniScript, Integration Procedures, FlexCards)
- Served as an OmniStudio Subject Matter Expert (SME), providing guidance and best practices for OmniStudio development and implementation
- Designed and developed OmniScripts, Lightning Components, Apex triggers, dynamic layout forms, and classes to fulfill functional needs
- Engaged in data model design, security model design to ensure effective data organization and retrieval across Salesforce applications securely and efficiently
- Integrated Salesforce with external systems via SOAP/REST APIs for smooth data exchange
- Developed and deployed Apex classes, controllers, and triggers in VS Code, adhering to best practices to avoid governor limits
- Built Workflow Rules, Process Builder, and Visual Flows to automate tasks, email alerts, and field updates
- Collaborated with cross-functional teams to design use case technical solutions, defining requirements and creating detailed solution designs to address business challenges
- Conducted status reporting on project progress and team activities, ensuring transparency and effective communication among stakeholders
- Supported User Acceptance Testing (UAT) and provided production support to ensure smooth functionality and user satisfaction post-deployment
- Offered deployment support, managing deployment processes to ensure successful implementation of changes in production
- Conducted gap analysis and provided solutions to enhance the Vlocity implementation, ensuring effective utilization of its features
- Developed Lightning Web Components (LWC) using wire services to handle CRUD operations; utilized Aura Attributes and Handlers
- Integrated MuleSoft ESB for robust data flow and interoperability
- Architected solutions in Sales and Service Cloud with user management, workflows, validation rules, dashboards, and reports
- Transitioned functionalities from Salesforce Classic to Lightning, enhancing the user experience
- Refactored code for operational efficiency, collaborating closely with users for issue resolution
- Created test classes to maintain high code coverage; managed deployments with change sets and Force.com IDE for seamless rollouts
- This project involves developing a custom Experience portal application using Salesforce Public Sector Solutions (PSS with LPI package) and OmniStudio on Government Cloud Plus
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Optimized team performance through effective communication, training, and leadership techniques.
- Environment: Saleforce.com platform, Public Sector Solutions (PSS), LWC (Lightning Web Components), Community Experience Cloud, Business Rule Engine, Document Generation, MuleSoft ESB, Data Loader, Security Controls, HTML, Java Script, Sandbox, Change Sets, VS Code
Senior Salesforce Consultant SME
Accenture
04.2020 - 12.2021
- Involved in the creation of a Salesforce platform-based, decentralized, multi-device supported community portal application extensively used by the hospital staff, clinical research associates, field assistants, and other 3rd party stakeholders to update the clinical trials data and other extensive medical information collected daily
- Involved in Salesforce.com community application setup, configuration, and customization to match the organization's functional needs
- Have developed various Apex Classes, Triggers, Controller classes, Batch Apex, and Scheduled Apex routines per the business and functional needs of the application
- Actively involved in handling SPIKE, Tech-debt user stories to provide design and architectural recommendations
- Actively involved in integrating SDFC platform with 3rd party applications backend MDM repository, Oracle UCM Document Repository, etc., through Integration Procedure Remote Actions and Apex REST API integration callouts
- Actively Involved in formulating business rules and technical user story writing for functional requirements
- Effectively handled the communication with the client, testing team, business owners, and team to achieve the collective delivery goal
- Extensively worked on creating complex Lightning web components (LWC) built on web application standards, leveraging custom elements, modules, decorators, templates, pub sub, and various other LWC concepts
- Developed Vlocity Integration Procedures, Vlocity Dataraptors, Vlocity FlexCards, and Vlocity Omni scripts Design
- Worked on Vlocity Product setup and Attribute design and Calculation Matrices
- Designed, implemented, and deployed Custom objects, Page layouts, Custom tabs, and Components to suit the application's needs
- Used MuleSoft for integrating with salesforce helps to build some applications on CRM and ERP Platforms, Force.com Web Services API to connect your salesforce environment to MuleSoft
- Have implemented pick lists, dependent picklists, lookups, junction objects, master-detail relationships, validation, and formula fields to the custom objects
- Have coordinated with the release management team to create release notes and release plan creation for every release as Dev team PoC
- Worked on writing Apex Triggers Apex Classes, Apex Test classes, Batch Apex, and Scheduled Apex routines
- Worked on Salesforce Lightning Components for building customized components replacing the existing ones
- Created Visualforce pages based on MVC, Model(database), View, and Controller design patterns
- Created several profiles and configured the permissions based on the organizational hierarchy requirements
- I have used Salesforce Workbench to carry out various tasks on sObjects, components, and session information
- Wrote SOSL & SOQL queries, performed DML operations and migrations, executed Apex, REST API queries, and Metadata API process status
- Created the workflows for automated lead routing, lead escalation, and alerts
- Utilized GitHub as a version control tool and used OctoDeploy as CI/CD pipeline
- Experienced in using Data Loader and scheduled timely data backup operations using Apex scheduler
- Involved with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com support
- Worked on Sales cloud, service cloud, Customer Portal and Salesforce Chatter flavors offered by the SFDC platform
- Developed and configured various Custom Reports and Report Folders for different user Profiles based on the organization's needs
- Have customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
- Installed Salesforce AppExchange Apps and configured and maintained user security permissions following organizational requirements
- Used Cascading Style Sheets (CSS) to apply styles to List View and other tables in dashboards
- Perform basic review of code in collaboration with Developers and Administrators to ensure long term viability, integrity, and make recommendations
- Involved in the creation of a Salesforce platform-based, decentralized, multi-device supported community portal application extensively used by the hospital staff, clinical research associates, field assistants, and other 3rd party stakeholders to update the clinical trials data and other extensive medical information collected daily
- Environment: Salesforce.com, Apex Language, LWC (Lightning Web Components), Visualforce (Pages, Component & Controllers), Custom Objects, Page Layouts Security Controls (Profiles, Rules & Permissions), Lightning Flows, Approval Processes, Workflows, Metadata Management (MDM) Integration, Snowflakes Database, VS Code IDE, TableauCRM (formerly Einstein Analytics, OOTB Reports, and Dashboards
Senior Salesforce Consultant
Accenture
07.2018 - 01.2020
- Carried part in creating an intranet portal using Salesforce CRM, which is being used effectively by internal business users, 3rd party vendors, and other designated ad-hoc users
- Involved in the design and implementation of core SFDC functionalities and integration with external systems inside and outside the client network
- Built interfaces to produce and consume services to and from legacy systems like IBM DB2, SAP ERP Systems, Order Management System, etc
- Involved in implementing SFDC platform integration with SAP SCM (Supply Chain Management) and OM (Order Management) Systems
- Involved in the development of the Experience cloud portal application
- The majority used a combination of OOTB features and custom LWCs
- Implemented backed reusable components used by both Visualforce pages and LWC components through Vlocity OmniScripts
- Implemented DocuSign integration with Vlocity OmniScripts, DataRaptors, and integration procedure
- Implemented Contract Lifecycle Management (CLM) integration with DocuSign using Vlocity components and Apex
- Built customized Lightning components replacing the existing ones, using JavaScript on the client side and Apex on the other side to provide enhanced interactive interfaces to the end users, which helps in sales improvements
- Worked with Lightning Design System, Lightning App Builder, Lightning component Framework, Lightning customizations, and Lightning CSS framework
- Worked on oData standard-based RESTful integrations to build Picklists based on External Objects through oData adapters
- Worked on integration of 3rd party applications using APEX REST API callouts
- Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
- Implemented automatic case generation and escalation rules to call center representatives and generated email alerts for quick issue resolution
- Provided maintenance for Salesforce.com and administration services, including periodic data cleansing, custom objects, workflow, and Triggers
- Migrated components from Classic to Lightning and dealt with Aura framework app building
- Created and specified lookup, mastered detail relationships on the objects and created junction objects to establish many to many relationships between objects
- Leveraged SOQL and SOSL for data manipulation needs of the application using platform database objects
- Ability to understand existing Lightning code and independently come up with solutions to fix code bugs
- Maintain and Administrate Salesforce and other sales/customer relationship systems, including our internal product delivery system and Partner Relationship Management System (Partner Portal)
- Carried part in creating an intranet portal using Salesforce CRM, which is being used effectively by internal business users, 3rd party vendors, and other designated ad-hoc users
- Environment: Salesforce.com, Apex, LWC (Lightning Web Components), Visualforce Components, Custom Objects, Page Layouts Security Controls (Profiles, Rules & Permissions), Lightning Flows, Approval Processes, Oracle Universal Content Management System, Data Loader, Vlocity CPQ, VS Code IDE
- Achieved time savings for clients by automating repetitive tasks using Apex triggers and Visualforce pages.
Senior Salesforce Consultant
Accenture
05.2017 - 03.2018
- Involved in the creation and maintenance of Salesforce platform-based application which enables the business users to manage different external processes, manage orders, 3rd party vendors used by the client applications
- Involved in detailed business and technical requirements analysis and implemented solutions by creating custom components using Standard SFDC objects and by creating custom artifacts using platform API
- Worked with different project stakeholders to collect requirements for application implementation and created business rule documents
- Leveraged Force.com excel connector to load data into Salesforce on-demand basis
- Extensively leveraged cloud/web-based explorer tool provided by Force.com to migrate configuration as well as do data edits on-demand basis
- Well-versed with the process of detailed business and technical requirements analysis and designed the solution by customizing several Salesforce Standard objects and using other Platform based technologies like Visualforce, Force.com, and Web Services
- Experienced on Sales Cloud, Service Cloud, Experienced Cloud, etc
- Designed, developed, and deployed Apex Classes, Controller Classes, Apex Triggers Custom Objects, Custom Page Layouts, Workflows, Approval Processes, Tasks, Email Alerts, Entity-Relationship data model objects, Validation Rules, Custom Tabs, Visualforce Pages/Components and Record Types in Salesforce.com to implement various functional needs in the application
- Extensively worked with Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Reports, and Dashboards
- Actively involved in creating a custom error handling framework, which helps speedy resolution of business/technical issues (Majorly avoids dependency on SDFC logs)
- Played the role of Salesforce.com analyst, developer, and administrator in the organization and acted as a single PoC to address the day-to-day issues during the warranty period of the application
- Customized the User Roles, Role Hierarchies, Profiles, and Sharing Settings
- Created Email Templates and Mail Merge Templates and handled mail merge activity for different standard and custom objects
- Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
- Involved in the creation and maintenance of Salesforce platform-based application which enables the business users to manage different external processes, manage orders, 3rd party vendors used by the client applications
- Environment: Salesforce.com, SAP SCM, PLM, Apex features, Visualforce (Pages, Component & Controllers), Custom Objects, Page Layouts, Security Controls (Profiles, Rules & Permissions), Lightning Flows, Approval Processes, Workflows, VS Code IDE
Salesforce Developer
Silbury IT Solutions (Client: Siemens, Germany/India)
10.2015 - 04.2017
- Implemented the security and sharing model for the application by creating roles, profiles, sharing rules, public groups, apex-managed sharing, etc
- Setup of new users, profiles, roles, and permissions
- Create and customize objects and fields, page layouts, workflows, and validation rules
- On-demand as well as scheduled data import as needed via Data Import Wizard or Data Loader
- Ownership and management of Salesforce reports and dashboard creation and administration
- Developed Salesforce Lightning applications using Lightning Components, Controllers, and Events using custom CSS in the components
- Used Web Services like SOAP, Rest API, and OData to integrate with external systems
- Monitoring and improving data quality, create scripts to discard unwanted data on regular basis
- Develop Apex test classes to ensure proper code coverage and robust performance against Salesforce governor limits with solid knowledge of SOQL
- Strong experience writing apex code, developing Visualforce pages, writing apex triggers, apex classes, Visualforce controllers, workflows/approval rules using custom code and Batch Class, etc
- Created Lightning Components using Aura framework and used Salesforce Lighting Design System (SLDS) to convert existing Visualforce Pages to Lightning
- Environment: Salesforce.com, SAP SCM, PLM, Apex features, Visualforce (Pages, Component & Controllers), Custom Objects, Page Layouts, Lightning Flows, Approval Processes, Workflows, VS Code IDE
Oracle Fusion Middleware SME/Lead Developer
Silbury IT Solutions (Client: Siemens, Germany/India)
08.2013 - 10.2015
- HRT is basically artifact management system, completely based on ADF and WCC and workflows.
- The purpose of this project is to maintain the life cycle of the application end to end which involved complex multilevel, multiuser approval mechanism based on Oracle WCC workflows
- Handled solution delivery responsibility end-to-end and onsite coordination in Agile delivery model
- Complete hands-on expertise in WebCenter ADF Framework, configuring remote portlets with WebCenter Spaces/Portal
- Handled developing RESTful web services using Spring/JAXRS and Spring Boot
- Actively worked in HTML, Ajax, jQuery, and JavaScript development, Oracle database (Oracle) and PL/SQL
- Expertise with version control systems such as SVN/GIT
- Handled feature requirement analysis, functionality division and use case creation
- Detailed technical design preparation and feasibility analysis along with different solution recommendations
- Creation of functional requirements as per the business requirements
- Solution designing for the new platform as per the requirements
- Design of migration approach from existing environment to new platform
- Client communication and team coordination, SME for WebCenter related queries etc
- Environment: Oracle, PL/SQL, RESTful, HTML, Ajax, jQuery, JavaScript, Spring, SpringBoot, SVN, GIT
Education
Master’s degree - Cyber Security & Information Assurance
University of Central Missouri
Bachelor of Technology - Computer Science
Andhra University
Skills
- Salesforce CRM platform
- Salesforce Public Sector Solutions (PSS)
- Vlocity OmniStudio
- Lightning Web Components (LWC)
- Admin
- Apex language
- Visual Force
- Business Rule Engine
- Salesforce Integrations (MuleSoft/Native)
- Vlocity Insurance Package
- Custom Objects, Security/Sharing Settings, Configurations
- Community/Experience Portal
- Data Loader
- Service Cloud
- Salesforce CPQ
- Single Sign On (SSO)
- Workflow & Approvals
- Email Services
- Lightning
- Case Management System
- SOQL, SOSL
- Java
- Splunk
- HTML5, CSS3, JavaScript
- SQL
- VS Code, Eclipse IDE
- Tableau CRM
- Oracle
- Copado, SFDX, VBT tool, Changesets, Gearsets, IDX Workbench
Certification
- Salesforce Certified OmniStudio Developer
- Salesforce Certified Platform Developer II, I
- AWS Certified Solutions Architect Associate SAA-C02
Timeline
Salesforce Vlocity/OmniStudio Lead Consultant
California State Public Utility Organization
06.2023 - Current
Senior Salesforce Consultant SME
Accenture
04.2020 - 12.2021
Senior Salesforce Consultant
Accenture
07.2018 - 01.2020
Senior Salesforce Consultant
Accenture
05.2017 - 03.2018
Salesforce Developer
Silbury IT Solutions (Client: Siemens, Germany/India)
10.2015 - 04.2017
Oracle Fusion Middleware SME/Lead Developer
Silbury IT Solutions (Client: Siemens, Germany/India)
08.2013 - 10.2015
Master’s degree - Cyber Security & Information Assurance
University of Central Missouri
Bachelor of Technology - Computer Science
Andhra University
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