Gracanne Powell
Management, Sells, Customer Service
Pharr,TX
Summary
Accomplished manager with expertise in team leadership and project management, honed at Wendy's Fast Food. Enhanced operational efficiency and customer satisfaction through strategic problem-solving and staff development. Proven ability to drive results and adapt to dynamic environments, leveraging strong communication skills to exceed expectations and foster a collaborative workplace.
Overview
2022
2022
years of professional experience
Work History
Manager
Wendy's Fast Food
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on food preparation and customer service protocols.
- Managed and motivated employees to be productive and engaged in work.
Manager
Payless Beauty Supply
- Executed inventory management practices to minimize waste and enhance efficiency.
- Enhanced customer satisfaction through effective resolution of complaints and feedback.
- Analyzed sales data to identify trends and drive promotional strategies.
- Developed training materials to support new employee onboarding processes.
Tax Consultant
Fromi Tax Service
- Analyzed client financial documents to ensure compliance with tax regulations.
- Prepared and filed federal and state tax returns accurately and timely.
- Researched tax laws to provide clients with up-to-date advice on deductions and credits.
- Assisted clients in organizing financial records for efficient tax preparation.
Head Waitresses
Brothers Restaurant
- Supervised waitstaff to ensure high-quality service and customer satisfaction.
- Trained new employees on restaurant policies, menu items, and service techniques.
- Coordinated dining room activities, optimizing table assignments for efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience.
Food Concession
Silver Dollar City
Branson, MO
10.2013 - 10.2021
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Education
-3 -
Associate of Science - Computer And Information Sciences
1998
Skills
Project management
Team leadership
Complex Problem-solving
Decision-making
Staff training and development
Time management
Verbal and written communication
Customer service
Timeline
Food Concession - Silver Dollar City
10.2013 - 10.2021
- -3,
Black Hawk College - Associate of Science, Computer And Information Sciences
Manager - Wendy's Fast Food
Manager - Payless Beauty Supply
Tax Consultant - Fromi Tax Service
Head Waitresses - Brothers Restaurant