Grace Adams
Machesney Park,IL
Summary
Dynamic Tech Consultant at Target with a proven track record in enhancing system performance and delivering exceptional customer service. Skilled in conflict resolution and proficient in Microsoft 360, I excel in mentoring teams and optimizing operations, ensuring efficiency and high satisfaction levels. Recognized for fostering a collaborative environment and developing strong product knowledge. Throughout my jobs I have been recognized for being a strong team member and a true hard worker. At each opportunity I have expanded my knowledge and furthered the company I was working for. I want to truly and full heartedly help people with their issues to the best f my abilities. I am not afraid to ask for help to make sure the person gets the best help they can.
Overview
4
4
years of professional experience
Work History
Tech Consultant
Target
04.2023 - Current
- Mentored junior team members to foster professional growth and promote knowledge sharing within the organization.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Sales Associate
Old Navy
08.2021 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Student Worker
Rock Valley College
07.2022 - 01.2023
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
Education
Bachelor of Arts - Political Science
Northern Illinois University
Dekalb, IL05-2026
Associate of Arts - Political Science
Rock Valley College
Rockford, IL04-2023
High School Diploma -
Harlem High School
Machesney Park, IL05-2022
Skills
- Proficient in Microsoft 360 software
- Customer service
- Critical thinking
- Conflict resolution
- Complaint handling
- Efficacy with workload
- Loyal Team member
- Product knowledge
- Team development
- Prioritization
- Staff training
- Technical support
Languages
Spanish
Limited Working
Timeline
Tech Consultant
Target
04.2023 - Current
Student Worker
Rock Valley College
07.2022 - 01.2023
Sales Associate
Old Navy
08.2021 - 04.2023
Bachelor of Arts - Political Science
Northern Illinois University
Associate of Arts - Political Science
Rock Valley College
High School Diploma -
Harlem High School
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