Grace Addams
versailles,Kentucky
Summary
Adaptable customer service with a strong focus on complaint resolution and customer relations. Known for effectively navigating internal resources to meet client needs and enhance overall service quality.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Castle Hill Winery
Versailles, KY
02.2025 - Current
- Actively listened to customers, handled concerns quickly.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Server Assistant
The Vine Restaurant and Bar
Lexington Ky
05.2025 - 12.2025
- Assisted servers with timely delivery of food and beverages to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas to ensure optimal dining experience.
- Supported inventory management by restocking supplies and maintaining par levels during service shifts.
- Collaborated with kitchen staff to facilitate efficient communication between front-of-house and back-of-house operations.
- Greeted customers warmly to provide exceptional customer service.
Lifeguard
Lexington Pools
Lexington Ky
05.2023 - 10.2024
- Monitored pool area for safety, ensuring compliance with health and safety regulations.
- Responded promptly to emergencies, executing rescue techniques and first aid protocols.
- Conducted regular equipment checks to maintain operational readiness and safety standards.
- Assisted in organizing customer safety and activities, enhancing participant engagement and skill development.
- Seasonal employment
Server
Ricardos Grill and Pub
Versailles, Ky
03.2023 - 01.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery for optimal guest satisfaction.
- Collaborated with kitchen staff to ensure seamless meal preparation and service flow.
- Resolved guest complaints effectively to maintain positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Broadcasting
Western Ky University
Bowling Green, KYSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer relations
- Time management
- Cash handling
- Adherence to high customer service standards
- Complaint resolution
Accomplishments
Level 9/10 Gymnast accomplishing both State and Regional Titles
Training includes :
Karolyis Olympic Training Center
University of Kentucky
Stanford University
Timeline
Server Assistant
The Vine Restaurant and Bar
05.2025 - 12.2025
Customer Service Manager
Castle Hill Winery
02.2025 - Current
Lifeguard
Lexington Pools
05.2023 - 10.2024
Server
Ricardos Grill and Pub
03.2023 - 01.2024
Broadcasting
Western Ky University