Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Grace Akoth

Chapel Hill,NC

Summary

Dependable team member with extensive experience in fast-paced retail and hospitality environments, showcasing strong communication skills and the ability to collaborate effectively with diverse teams. Proven track record of enhancing customer satisfaction and streamlining business operations through effective problem-solving and adaptability. Recognized for delivering high-quality work independently, while consistently demonstrating exceptional multitasking abilities. Committed to ongoing professional development and adept at quickly mastering new information and environments.

Overview

5
5
years of professional experience

Work History

Team Member

Red Mango
Durham, NC
06.2024 - Current
  • Tailored orders to address customer allergies and gluten concerns.
  • Monitored inventory levels of ingredients and placed orders for replenishment when necessary.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Demonstrated knowledge of various types of smoothies available in order to provide accurate descriptions to customers.
  • Maintained cleanliness of work area during and after shifts, disposing of trash appropriately.

Team Member

Party City
Durham, NC
10.2020 - 06.2023
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Offered suggestions for additional items that may be of interest to customers.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Helped customers by answering questions and locating merchandise.

Crew Member

Wendy's
Chapel Hill, NC
06.2020 - 10.2021
  • Routinely checked temperatures of hot and cold cases to ensure food safety guidelines were followed.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Measured ingredients according to specified recipes to reduce waste.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Trained new employees on proper use of kitchen equipment and safety protocols.

Education

Bachelor of Science - Criminal Justice

North Carolina Central University
Durham, NC
05-2026

Skills

  • Complaint resolution
  • Team building
  • Relationship building
  • Workplace safety
  • Training and mentoring
  • Creativity and innovation
  • Conflict resolution
  • Hospitality and accommodation
  • Networking
  • Supervision and leadership
  • Teamwork and collaboration
  • Cultural awareness

Accomplishments

  • NAACP Youth Council Vice President in 2022

Timeline

Team Member

Red Mango
06.2024 - Current

Team Member

Party City
10.2020 - 06.2023

Crew Member

Wendy's
06.2020 - 10.2021

Bachelor of Science - Criminal Justice

North Carolina Central University

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Grace Akoth