Grace Allen
Cincinnati,OH
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to creating a welcoming environment for coworkers and customers. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Server's Assistant
Colette By Chef Danny Combs
03.2024 - Current
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Assisted wait staff with timely food delivery and guest requests.
Production Assistant
Deeper Roots Coffee
10.2022 - Current
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Advanced team morale by fostering a positive work environment, promoting open communication, and recognizing team members' achievements.
- Enhanced overall package presentation with meticulous attention to detail in assembly, labeling, and arrangement.
- Monitored inventory levels to report on shortages or excess.
- Packed, weighed and shipped items per customer specifications.
Barista
Deeper Roots Coffee
08.2022 - Current
- Promoted a welcoming atmosphere and actively creating community with customers and regulars.
- Maintained a clean and organized workspace for optimal productivity and safety..
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Supported training efforts for new hires, sharing knowledge of coffee quality and customer service standards.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista Trainer
Starbucks
12.2021 - 07.2022
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Ride Operator
Kings Island Amusement Park
05.2021 - 06.2022
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
Food Service Worker
Piada Italian Street Food
07.2020 - 01.2021
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
No Degree - Graphic Communications
University of Cincinnati Blue Ash College
Cincinnati, OH05.2026
High School Diploma -
Walnut Hills High School
Cincinnati, OH05.2021
Skills
- Flexible and Adaptable
- Teamwork and Collaboration
- Training and Mentoring
- Time Management
Timeline
Server's Assistant
Colette By Chef Danny Combs
03.2024 - Current
Production Assistant
Deeper Roots Coffee
10.2022 - Current
Barista
Deeper Roots Coffee
08.2022 - Current
Barista Trainer
Starbucks
12.2021 - 07.2022
Ride Operator
Kings Island Amusement Park
05.2021 - 06.2022
Food Service Worker
Piada Italian Street Food
07.2020 - 01.2021
No Degree - Graphic Communications
University of Cincinnati Blue Ash College
High School Diploma -
Walnut Hills High School
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