Nikki Russell
AGAWAM, MA,MA
Summary
I am looking to secure a job in the Customer Service field, Hospitality field, food service field or Laundry Services
Overview
31
31
years of professional experience
Work History
Server's Assistant
Memos Restaurant and Catering
West Springfield, MA
09.2018 - Current
- I assist the waitress serve coffe water clear tables set tables serve guests.
- Maintain great customer service
Cleaner
Mehlmans Cafeteria
Saint Clairsville, OH
05.2016 - 03.2018
- I cleaned the restaurant such as restrooms and dining areas as well as employee break room and party rooms.
Cashier
McDonalds
Martins Ferry, OH
06.2012 - 06.2016
- Taking orders and taking cash, making change, occasionally answering phones.
Front Desk
McClure Hotel
Wheeling, WV
05.2011 - 06.2012
- Front Desk work, checking people in and out of hotel, taking cash and/or credit cards, answering phones and making reservations.
Server
Mehlmans Cafeteria
Saint Clairsville, OH
03.2010 - 05.2011
- Clearing tables, refilling drinks in a cafeteria style restaurant
Front Desk
Best Western Acworth Inn
Acworth, GA
01.2004 - 12.2009
- Front desk hotel work checking people in and out, taking cash and/or credit cards, answering phones making reservations and dealing with any guest issues or concerns.
Lot Attendant
Galaxy Self Park
Windsor Locks, CT
01.2000 - 12.2002
- Taking tickets at the airport, checking guest in and out for long term airport parking
- Taking payment and general lot attending.
Front Desk
Motel 6
Windsor Locks, CT
03.1995 - 09.1997
- Front desk hotel work, answering phones taking reservations, checking people in and out of hotel
CSR
Certified Vacations
Fort Lauderdale, FL
01.1993 - 12.1995
- Selling vacation packages over the phone.
Education
Diploma -
Cooper City High School
Skills
- Hotel experience (10 years)
- Guest relations (10 years)
- Front desk (10 years)
- English
- Guest Services (10 years)
- Laundry (5 years)
- Food Service (10 years)
- Business cleaning (3 years)
- Cleaning Experience (5 years)
- Cash Handling (10 years)
- Restaurant Experience
- Commercial Cleaning
- Food Presentation
- Food Safety Understanding
- Order Taking
- Basic Math
- Beverage Preparation
- Kitchen Communication
- Menu Presentation
- Banquet Coordination
- Safe Food Handling
- Station Preparation
- Guest Relations Management
- Food Running
- Food Station Setup
- Table Bussing
- Order Taking and Processing
- Point of Sale (POS) System Operations
- Flexible Schedule
- Order Accuracy
- Food Preparation
- Food Safety
- Ordering Procedures
- Table Setting
- Cash Handling
- Teamwork and Collaboration
- Customer Service
- Responsible and Trustworthy
- Menu Recommendations
- Effective Customer Upselling
- Positive and Friendly Attitude
- Buffet Setup and Takedown
- Dining Customer Service
- Willing to Learn
- Dining Crew Workflow Optimization
- POS System Operation
Timeline
Server's Assistant
Memos Restaurant and Catering
09.2018 - Current
Cleaner
Mehlmans Cafeteria
05.2016 - 03.2018
Cashier
McDonalds
06.2012 - 06.2016
Front Desk
McClure Hotel
05.2011 - 06.2012
Server
Mehlmans Cafeteria
03.2010 - 05.2011
Front Desk
Best Western Acworth Inn
01.2004 - 12.2009
Lot Attendant
Galaxy Self Park
01.2000 - 12.2002
Front Desk
Motel 6
03.1995 - 09.1997
CSR
Certified Vacations
01.1993 - 12.1995
Diploma -
Cooper City High School
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