Rebecca Burris
Myrtle Beach,SC
Summary
Proven leader with 29 years' success in managing a diverse range of housekeeping tasks. Well versed in maintaining high standards of excellence in the daily housekeeping operations. In depth know-how of leading housekeeping operations in according to hotel policies and procedures. Authorized to work in the US for any employer Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 29 years in the field. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Housekeeping
Hampton by Hilton
01.2024 - 09.2024
- I hire and train staff, write schedules, manage inventory of housekeeping supplies, coordinate housekeeping needs for special events and day-to-day operations, and work directly with other housekeeping staff if the team is short-handed or to perform an inspection of the team's work.
Area Director of Housekeeping
Springboard Hospitality
01.2022 - 01.2024
- I oversee all daily operations for 2 properties here in Myrtle Beach
- Which includes budgets, schedules and breaking out the house at both properties
- I overseen all training and coaching
- I worked closely with all vendors
- I made sure financials were in line according to the expectations.
- Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
Operations Manager
Jani-King
09.2017 - 10.2022
- Identified inefficiencies in operations and made recommendations for improvement
- Collected, analyzed, and applied data to identify opportunities to improve relationships between business and other entities
- Accumulated and implemented client and associate feedback to better business practices
- Ensured positive customer experiences by implementing effective quality assurance practices
- Evaluated and resolved conflicts as well as addressed internal and external business problems
- Established work priorities to meet contractual obligations for schedule and installations
- Oversaw financial management activities, including budget management, accounting, and payroll
- Recruited, hired, and trained crew members on the application of projects.
Director of Housekeeping
Tilghman Beach and Golf Resort
10.2015 - 09.2017
- Responsible for daily operations of this 250-room resort with 25 permanent staff members, and 10 additional during peak season
- Created the 'Train the Trainer' program for the housekeeping department
- Responsible for room audits and ensuring daily quotas were met
- Responsible for hiring and training staff
- Ordered supplies and chemicals etc...
Homeowner Representative
Tilghman Beach and Golf Resort
04.2014 - 09.2015
- Determined eligibility of units accepted into the rental program
- Assisted owners with the rental management program
- Troubleshoot and resolve problems or complaints
- Assisted owners and building managers with upgrades programs
- Ordering, processing payments, arranging the delivery, etc
- Arranged reservations through owner portal, phone, and email requests arrange key release authorization for condo access
- Maintained homeowner files pertinent to the successful operation of the rental program
- Recovered monetary amounts for damages that may have occurred in rental units
- Resolved housekeeping billing discrepancies
- Assisted homeowners, maintenance, and housekeeping services
- Provided internal and external clients with company policy and procedures, discounts, and activities
- Provided office support by answering the phone, owners or guests that may come in with questions, etc
- Maintained, professional and technical knowledge to assist real estate agents'.
Executive Director of Housekeeping
Plantation Resort
08.2007 - 09.2015
- Lowered supply costs by $8,000 by streamlining purchasing and selecting better pricing from vendors
- Lowered labor costs by 8% by eliminating double job duties and assigning cleaners to the right areas
- Responsible for the P&L of the department, ordering, and inventory
- Responsible for hiring, training, scheduling, and coaching staff.
Education
Associates Degree - HR
Syracuse University
High school diploma or GED -
Skills
- Proficient in all areas of Housekeeping Training and development
- Written and oral communication skills
- Guest-focused
- Conflict resolution skills
- Excellent communication skills
- Excel spreadsheets
- Recruiting and interviewing
- Advanced MS Office Suite knowledge
- Strong interpersonal skills
- Human resource knowledge
- Customer service
- Microsoft Windows
- Computer literacy
- Hotel experience (10 years)
- Cleaning (10 years)
- Kronos
- Management (10 years)
- Profit & Loss (10 years)
- Budgeting (10 years)
- Leadership (10 years)
- Employment & labor law (10 years)
- Typing
- Supervising experience (10 years)
- Management
- Housekeeping management
- Team management (10 years)
- Multi-line phone systems
- Front desk
- Filing
- Data entry
- Microsoft Office (10 years)
- Medicare
- Proofreading
- Teaching
- Clerical experience
- Computer hardware (10 years)
- Guest services (10 years)
- Forecasting (10 years)
- Analysis skills
- Hospitality (10 years)
- Customer support (10 years)
- Hotel management
- Operations management
- Communication skills
- Microsoft Excel
- Microsoft Powerpoint
- Merchandising
- Time management
- OSHA
- HIPAA
- Microsoft Outlook
- Administrative experience
- Human Resources Management
- Google Docs
- Quality assurance
- Interviewing
- Workday
- Conflict management
- Payroll
Staff Training and Development
Team Management
Operations Management
Technical skills
Guest service
Staff Management
Task Delegation
Certification
CPR Certification
Assessments
- Work style: Reliability, Proficient, 11/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail, Proficient, 06/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Management & leadership skills: Impact & influence, Proficient, 08/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Management & leadership skills: Impact & influence, Proficient, 04/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Work style: Reliability, Proficient, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work
- HR: Compensation & benefits, Proficient, 04/01/22, Knowledge of compensation and benefits programs
- Spreadsheets with Microsoft Excel, Proficient, 02/01/21, Knowledge of various Microsoft Excel features, functions, and formulas
- Administrative support professional fit, Proficient, 12/01/20, Measures the traits that are important for successful administrative support professionals
- Customer focus & orientation, Proficient, 05/01/21, Responding to customer situations with sensitivity
- Cleaner fit, Proficient, 03/01/21, Measures the traits that are important for successful cleaners
- Customer service, Proficient, 11/01/20, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 04/01/22, Responding to customer situations with sensitivity
- Retail customer service, Proficient, 07/01/22, Responding to customer situations in a retail setting
- Work motivation, Proficient, 01/01/21, Level of motivation and discipline applied toward work
Timeline
Director of Housekeeping
Hampton by Hilton
01.2024 - 09.2024
Area Director of Housekeeping
Springboard Hospitality
01.2022 - 01.2024
Operations Manager
Jani-King
09.2017 - 10.2022
Director of Housekeeping
Tilghman Beach and Golf Resort
10.2015 - 09.2017
Homeowner Representative
Tilghman Beach and Golf Resort
04.2014 - 09.2015
Executive Director of Housekeeping
Plantation Resort
08.2007 - 09.2015
Associates Degree - HR
Syracuse University
High school diploma or GED -
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