Grace Amend
San Luis Obispo,CA
Summary
Energetic and seasoned server with a passion for delivering top-notch hospitality experiences. Leveraging five years of dynamic service expertise to create memorable moments for guests and contribute to the vibrant atmosphere of restaurants. Eager to join a team where I can infuse energy, charm, and efficiency into every interaction.
Overview
6
6
years of professional experience
Work History
Server
San Luis Obispo Country Club
2023.01 - 2024.04
- Provided exceptional service to club members in a high-end dining environment, ensuring a memorable and enjoyable experience.
- Coordinated with kitchen and bar staff to ensure timely and accurate delivery of orders, maintaining smooth service flow.
- Learned proper wine service techniques, enhancing knowledge and skills in wine presentation and service etiquette.
- Cultivated warm relationships with regular customers.
Floor Manager and Server
Libertine Brewing Company
2020.05 - 2023.02
- Received glowing compliments and corporate praise for exceptional service, leading to promotion to the role of floor manager.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Restaurant Floor Manager & Server
Avila Market
2018.06 - 2021.11
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Education
Associates of Arts -
Cuesta College
San Luis Obispo, CA06.2023
Skills
- Skilled at providing high-quality customer service
- Personable and energetic, uplifting atmospheres effortlessly
- Guest Engagement
Timeline
Server
San Luis Obispo Country Club
2023.01 - 2024.04
Floor Manager and Server
Libertine Brewing Company
2020.05 - 2023.02
Restaurant Floor Manager & Server
Avila Market
2018.06 - 2021.11
Associates of Arts -
Cuesta College
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