Grace A. Murray
El Paso
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales, service team leadership, and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops, and manages a team of store associates.
Overview
4
4
years of professional experience
Work History
Store Manager
Whiskey Bizness
El Paso
02.2025 - Current
- Managed inventory for thousands of SKUs, including wine, spirits, and beer.
- Built relationships with distributors, and negotiated competitive pricing.
- Maintained a stock of high-demand products.
- Managed a team of seven employees
- Trained staff to prioritize product knowledge to ensure excellent customer service.
- Staff supervision and team training.
- Handled weekly budgeting and ordering of products.
- Daily financial reporting and cash reconciliations.
- Created promotional displays and merchandised products.
- Implemented sales strategies to maximize profits.
- POS Training.
- Oversaw all aspects of daily store operations and scheduling.
Team Leader
Buc-ee’s
New Braunfels
10.2022 - 01.2025
- Led a daily team of 23 employees.
- Assisted with inventory management.
- Executed and maintained planograms according to corporate standards.
- Trained new staff on company policy and safety standards.
- Addressed escalated concerns with excellent customer service to ensure guest satisfaction.
- Maintained the floor with products, and back-stocked items in the warehouse.
- Moved pallets to designated areas in the warehouse using pallet jacks and forklifts.
- Kindly assist guests with questions.
- Contribute to the register during busy hours.
- Price checks on items when needed.
Sales Associate
Dillard’s
El Paso
01.2022 - 07.2022
- Maintained excellent customer service and sold merchandise.
- Created relationships with clients to keep them updated on events, specials, and new merchandise.
- Remerchandising products to ensure that sunglasses, handbags, and jewelry are displayed in a way that appeals to guests.
Education
Associate Degree -
El Paso Community College
El Paso05.2022
High School - Law Enforcement Dual Credit Programs
Coronado High School
El Paso, TX05.2020
Some College (No Degree) - Business Marketing
Texas State University
San Marcos, TXSkills
- POS system training
- Inventory management software
- Business operations
- Cost control for maximizing profit
- Financial reporting
- Data entry management
- Customer retention
- Cash handling duties
- Teamwork and good communication
- Multitasking
- Customer service
- Computer literate
- Microsoft Word, Excel, PowerPoint
- Critical thinking
- Time management
Timeline
Store Manager
Whiskey Bizness
02.2025 - Current
Team Leader
Buc-ee’s
10.2022 - 01.2025
Sales Associate
Dillard’s
01.2022 - 07.2022
Associate Degree -
El Paso Community College
High School - Law Enforcement Dual Credit Programs
Coronado High School
Some College (No Degree) - Business Marketing
Texas State University
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