Grace Andersen
Chico,CA
Summary
Resourceful Business Coordinator offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
Business Coordinator
Ferguson
05.2023 - Current
- Facilitated communication with team members to improve operations, efficiency, and morale.
- Assisted in restructuring of organization internal processes, resulting in improved performance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and helped the organization evolve and grow.
- Trained new employees on proper protocols and customer service standards.
Sales Support Coordinator
Ferguson Enterprises LLC
02.2021 - 05.2023
- Collaborated with support staff to resolve various issues impacting sales activities.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Coordinated responses and resources to handle special client requests.
- Coached new representatives on nuanced processes and helped build confidence and self-sufficiency in a remote environment, leading to a significant decrease in attrition rates.
Sales Representative
Build.com
08.2016 - 02.2021
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent customer service expieriences.
- Delivered energetic responses to customers via chat, telephone, and email, going above and beyond to serve needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Bachelor of Arts - Psychology
California State University - Chico
Chico, CA12.2021
Skills
- Project Management
- Training and Mentoring
- Performance Improvement
- Continuous Improvement
- Operations Coordination
- Training Proficiency
Timeline
Business Coordinator
Ferguson
05.2023 - Current
Sales Support Coordinator
Ferguson Enterprises LLC
02.2021 - 05.2023
Sales Representative
Build.com
08.2016 - 02.2021
Bachelor of Arts - Psychology
California State University - Chico
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