Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Grace Andrae

Miami,OK

Summary

I am seeking a position where I can utilize and advance my existing leadership skills to a great company.

Overview

10
10
years of professional experience

Work History

Retention Customer Service

Communication Solutions LLC
Miami, Oklahoma
05.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded to customer requests for products, services and company information.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Retention Specialist

AmeriGas Propane
Phoenix, AZ
01.2018 - 12.2020
  • Documented performance review schedule and monitored management for timely completion.
  • Implemented employee incentive programs to promote positive work culture and increase retention.
  • Reviewed successes and failures to learn from previous mistakes.
  • Made [Number] sales calls weekly to existing and new customers for business growth.

General Manager

B&B Theatres
01.2012 - 01.2018
  • Interviewing new applicants
  • Hiring and prepare hiring packets for E-verity
  • Maintain inventory
  • Payroll
  • Supervised over 20 plus employees
  • Write up reviews and or disciplinary warnings for staff
  • Verify current movies and trailers are scheduled.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning

Education

High School Diploma -

Lanier High School San Antonio
Texas
1982

Skills

  • De-escalation Techniques
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Issue and Complaint Resolution

Languages

English
Native or Bilingual

Timeline

Retention Customer Service

Communication Solutions LLC
05.2021 - Current

Retention Specialist

AmeriGas Propane
01.2018 - 12.2020

General Manager

B&B Theatres
01.2012 - 01.2018

High School Diploma -

Lanier High School San Antonio
Grace Andrae