Grace Andrae
Miami,OK
Summary
I am seeking a position where I can utilize and advance my existing leadership skills to a great company.
Overview
10
10
years of professional experience
Work History
Retention Customer Service
Communication Solutions LLC
Miami, Oklahoma
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Retention Specialist
AmeriGas Propane
Phoenix, AZ
01.2018 - 12.2020
- Documented performance review schedule and monitored management for timely completion.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Reviewed successes and failures to learn from previous mistakes.
- Made [Number] sales calls weekly to existing and new customers for business growth.
General Manager
B&B Theatres
01.2012 - 01.2018
- Interviewing new applicants
- Hiring and prepare hiring packets for E-verity
- Maintain inventory
- Payroll
- Supervised over 20 plus employees
- Write up reviews and or disciplinary warnings for staff
- Verify current movies and trailers are scheduled.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Education
High School Diploma -
Lanier High School San Antonio
Texas1982
Skills
- De-escalation Techniques
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Multitasking and Prioritization
- Responding to Difficult Customers
- Upselling Products and Services
- Issue and Complaint Resolution
Languages
English
Native or Bilingual
Timeline
Retention Customer Service
Communication Solutions LLC
05.2021 - Current
Retention Specialist
AmeriGas Propane
01.2018 - 12.2020
General Manager
B&B Theatres
01.2012 - 01.2018
High School Diploma -
Lanier High School San Antonio