Grace Bailey
Kalamazoo
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
8
8
years of professional experience
Work History
Bartender
Martini's Pizza
03.2024 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bookkeeper
Robert Bailey Contractors
07.2019 - 11.2024
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Equipment Operator
Robert Bailey Contractors
07.2019 - 11.2024
- Maintained and cleaned equipment after each job and inspected.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Operated range of heavy equipment on regular basis with advanced skill.
- Fostered culture of continuous improvement, suggesting innovative approaches to equipment maintenance and operation.
- Loaded and unloaded construction materials on site.
- Monitored fuel, oil and water levels of heavy equipment.
Fast Food Worker
Chick-fil-A
09.2018 - 07.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
Crew Trainer
McDonald's Restaurant
09.2016 - 09.2018
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Education
No Degree - Biological Labatory Science, Genetics & Genomics
Michigan State University
East Lansing, MINo Degree - Biology
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Complex Problem-solving
- Handling difficult customers
- Beverage preparation
- Creative mixology
- Heavy equipment operation
- Construction background
- Loader operation
- Bank reconciliation
- Microsoft Excel
- Accounts payable and receivable
Timeline
Bartender
Martini's Pizza
03.2024 - 12.2024
Bookkeeper
Robert Bailey Contractors
07.2019 - 11.2024
Equipment Operator
Robert Bailey Contractors
07.2019 - 11.2024
Fast Food Worker
Chick-fil-A
09.2018 - 07.2019
Crew Trainer
McDonald's Restaurant
09.2016 - 09.2018
No Degree - Biological Labatory Science, Genetics & Genomics
Michigan State University
No Degree - Biology
Kalamazoo Valley Community College
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