Grace Baker
Riverview,MI
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive work environments that increase staff morale. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Sales Leader
Dicks Sporing Goods
Taylor, MI
07.2020 - Current
- Trained new employees in all aspects of job duties, including customer service and cash handling procedures.
- Assisted customers with selecting products based on their needs and preferences.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Built talented and successful team that increased department sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Social Media Manager
Hope College
Holland, MI
09.2022 - 02.2024
- Managed the daily operations of all assigned social media accounts.
- Participated in brainstorming sessions with other professionals to generate innovative ideas.
- Used editing and graphic design tools to create content and visuals for social channels.
Education
BBA - Marketing
Eastern Michigan University
Ypsilanti, MI12-2025
High School Diploma -
Riverview Community High School
Riverview, MI05-2021
Dual Enrollment
Wayne County Community College District
Detroit, MI05-2021
Some College (No Degree) - Social Work
Hope College
Holland, MISkills
- Team Supervision
- Strategic Planning
- Training and mentoring
- Visual Merchandising
- Driven Work Ethic
- Partner collaboration
Timeline
Social Media Manager
Hope College
09.2022 - 02.2024
Retail Sales Leader
Dicks Sporing Goods
07.2020 - Current
BBA - Marketing
Eastern Michigan University
High School Diploma -
Riverview Community High School
Dual Enrollment
Wayne County Community College District
Some College (No Degree) - Social Work
Hope College
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