Grace Barbettini
Austin
Summary
Detail oriented and enthusiastic about new ideas in regards to improving operations, team building, engagement with the community as well as with customers. Food safety understanding. Interest in finding ways to become more efficient spatially, as a whole and individually. Enjoys customer interactions and helping others better their skills, express their voice and see things from new perspectives. Values intentionality, one on one interactions and planning ahead.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server Assistant/Hostess
Suerte, LLC
07.2023 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Assistant Shop Manager
Redeemer Small Batch, LLC
12.2022 - 09.2023
- Managing cash register and cash handling
- Restocking and facing products using FIFO
- Accepting and verifying deliveries
- Cleaning and organizing the shop
- Executing open and close checklists
- Filling out online orders and shipment
Shift Lead Barista/Lead Line Cook
Try Hard Coffee, LLC
07.2021 - 05.2023
- Handled making house coffee, tea, slow pours and running POS efficiently, while maintaining camaraderie with customers.
- Assisted in food inventory and control while properly receiving and storing delivered items.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Interim Manager
Merit Coffee, LLC
01.2020 - 07.2021
- Helped maintain shift flow and prioritize sanitizing procedures for Covid-19
- Completed bank runs, handled invoicing and ordering for cafe
- Assisted in month end inventory and team training.
Cafe Manager
Merit Coffee, LLC
09.2018 - 12.2019
- Helped train workers in every position, including coffee skills, promotions from barista to lead and lead to assistant manager, money handling, cleaning roles and operational duties
- Has handled customer issues to provide full resolutions and promote loyalty
- Supervised 14 employees in establishment, helping to maintain a positive and productive atmosphere to enhance employee experience
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or Holidays.
Assisant Manager
Merit Coffee, LLC
01.2017 - 08.2018
Lead Barista
Merit Coffee, LLC
03.2015 - 01.2017
- In charge of running bar, cash handling and setting tone for shift along with other requirements of a lead barista.
Barista
Barista, Merit Coffee, LLC
11.2014 - 02.2015
- Handled making house coffee, tea, slow pours and running POS efficiently, while maintaining camaraderie with customers., Duties such as deposit and invoicing, coffee ordering, pastry ordering along with other vendor orders and quality control inside the shop.
Education
High School Diploma -
San Antonio, TXSkills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Responsible and Trustworthy
Certification
Food Service Manager Certification
TABC
Timeline
Server Assistant/Hostess
Suerte, LLC
07.2023 - Current
Assistant Shop Manager
Redeemer Small Batch, LLC
12.2022 - 09.2023
Shift Lead Barista/Lead Line Cook
Try Hard Coffee, LLC
07.2021 - 05.2023
Interim Manager
Merit Coffee, LLC
01.2020 - 07.2021
Cafe Manager
Merit Coffee, LLC
09.2018 - 12.2019
Assisant Manager
Merit Coffee, LLC
01.2017 - 08.2018
Lead Barista
Merit Coffee, LLC
03.2015 - 01.2017
Barista
Barista, Merit Coffee, LLC
11.2014 - 02.2015
High School Diploma -
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