Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Hi, I’m
Mitsy Princell
Hostess
Greenville,SC
Summary
Overview
10
years of professional experience
Work History
Longhorn Steakhouse
Server Assistant/Hostess
08.2022 - 11.2022
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Completed daily side work and opening and closing duties without fail.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted business loyalty by fostering positive customer relationships.
Red RobinGreenville, SC
Hostess
05.2022 - 08.2022
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Delivered pick-up and curbside orders to guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Provided patrons with estimated waiting times during peak service hours.
- Answered phone calls to take orders, give information and document reservations.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Cheddar's Scratch KitchenGreenville, SC
Hostess
12.2021 - 03.2022
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Provided patrons with estimated waiting times during peak service hours.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Answered customer questions about hours, seating, and menu information.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
Red RobinGreenville, SC
Hostess
06.2021 - 11.2021
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Accommodated special seating requests for guests to enhance satisfaction.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Provided patrons with estimated waiting times during peak service hours.
- Completed daily side work and opening and closing duties without fail.
Macy’sGreenville, SC
Retail Sales Associate
03.2019 - 04.2020
Job overview
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Stein MartGreenville, SC
Retail Sales Associate
03.2013 - 08.2019
Job overview
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Shannon Forest Christian SchoolGreenville, SC
High School Diploma
University Overview
Greenville Technical CollegeGreenville, SC
No Degree from General Studies
University Overview
Skills
- Dining Reservations
- Guest Flow
- Phone Inquiries
- Table Bussing
- Hospitality and Accommodation
- Interactive Communication Skills
- Customer Service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Timeline
Server Assistant/Hostess
Longhorn Steakhouse
08.2022 - 11.2022
Hostess
Red Robin
05.2022 - 08.2022
Hostess
Cheddar's Scratch Kitchen
12.2021 - 03.2022
Hostess
Red Robin
06.2021 - 11.2021
Retail Sales Associate
Macy’s
03.2019 - 04.2020
Retail Sales Associate
Stein Mart
03.2013 - 08.2019
Shannon Forest Christian School
High School Diploma
Greenville Technical College
No Degree from General Studies